九阳股份:2021年环境、社会及管治报告（英文版）

2021 ESG Report
1About this Report
Time Range
This Report is the second corporate social responsibility report issued by Joyoung Co. Ltd. to stakeholders. The text information
and performance in the Report are mainly for the period from January 1 2021 to December 31 2021. Some text information and
performance may involve previous years or reflect policies and practices of 2022.Scope of Report
The Report discloses responsibility information of Joyoung Co. Ltd. and its subsidiaries to fulfill economic social and environmen-
tal responsibilities and typical cases come from its affiliates.Source of Information
The information and data disclosed herein come from internal official documents statistical reports and annual reports of Joy-
oung Co. Ltd. The board of directors and all directors of the Company guarantee that there are no false records misleading state-
ments or major omissions herein and assume jointly and severally liabilities for the authenticity accuracy and completeness of
the contents hereof. Financial data in this Report are in RMB. In case of any inconsistency with the financial report the financial
report shall prevail.Company Names
●?Joyoung Co. Ltd. (hereinafter referred to as "Joyoung" or "Company" or "we/us")
●?Hangzhou Joyoung Household Electric Appliances Co. Ltd.(hereinafter referred to as "Hangzhou Joyoung")
●?Hangzhou Joyoung Life Electric Co. Ltd. (hereinafter referred to as "Life Electric Co. Ltd.")
●?Sharkclean (China) Technology Co. Ltd. (hereinafter referred to as "Sharkclean China")
Compilation Basis
●?China National Standard Guidance for Compilation of Social Responsibility Reports (GB/T 36001-2015)
●?Guidance for the Compliance of Corporate Social Responsibility Reports in China of the Chinese Academy of Social Sciences
(CASS-CSR4.0)
●?2030 Sustainable Development Goals (SDGs) of the United Nations
●?ISO 26000: Guidance on Social Responsibility (2010) of the International Organization for Standardization
●?Global Reporting Initiative Standards (GRI Standards) of Commission on Sustainable Development
●?Self-Regulatory Guidelines No. 1 for Listed Companies of Shenzhen Stock Exchange - Standardized Operation of Listed Compa-
nies on the Main Board
Availability of the Report
This Report is in electronic form for your reading. You may log onto the Company's official website (www.joyoung.com) or cninfo
(www.cninfo.com.cn) to read the electronic version of the Report. In the event that you have any questions or suggestions about
this Report you may send an email to 002242@joyoung.com or call at 0571-81639093.
2Contents
Message from Chairman 02 Feature: Joyoung Space Kitchen 06
Key Performance 03 Feature: Joyoung Charity Kitchen 10
Honors in 2021 04
0103
National Brand Inheriting 14 Work Together to Give Back 28
Corporate Culture to the Society
Company Profile 16 In terms of products it manages to make 30
quality breakthrough
Corporate Culture 17
In terms of employees it is people-oriented 36
Company Events 18
In terms of the industry it seeks common 47
development
In terms of the society it makes common 55
02 progress harmoniously
Governance in a Steady and 20
Far-Reaching Manner 04
Normative Governance 22
Take Hand in Hand to Build 58
Information Disclosure 22 a Low-Carbon Home
Investor Relations Management 23
Internal Control and Risk Management 23 Joyoung's Green Management 60
Intellectual Property Protection 24 Joyoung's Green Operation 62
Information Security 25
Clean Practice 26 Index of Indicators 64
Party Conduct Construction 26 Independent Assurance and 66
Statement of Opinion
Reader Feedback Form 68
3Joyoung Co. Ltd.
Message from Chairman
In 2021 the world economy gradually recovered from the his- Joyoung has actively undertaken its corporate social respon-
toric shock brought by the global epidemic. China has taken sibilities and joined hands with its stakeholders to develop
the initiative to assume its responsibilities as a major country charity kitchens. With a strong sense of times and social respon-
and contributed the great Chinese strength. In the face of op- sibility Joyoung focuses on public welfare continuously partic-
portunities and challenges Joyoung stands at the forefront of ipates in education poverty alleviation environmental protec-
the tide joins hands with its consumers investors and part- tion disaster relief and other public welfare activities striving to
ners to help each other and move forward. create value for the society. We have built thousands of "charity
kitchens" supplying meals to more than half a million rural chil-
With the national dream of flying in the sky Joyoung people dren every day. In 2021 Joyoung made charitable donations up
have striven for excellence. After eight years of unremitting ef- to RMB10.831 million. As of the end of 2021 Joyoung donated
forts made by its R&D team Joyoung' s self-developed "Space over RMB90 million. As a leader in the industry we have always
Kitchen" was settled in the Chinese Space Station in 2021. Due been taking win-win cooperation as our business development
to the severe challenges brought by the extreme "vacuum concept joining hands with partners from various fields to
weightlessness and no convection" environment in space Joy- create a sound business ecosystem and continuing to seek the
oung' s R&D team has kept breaking through technical difficul- synergy effect of "1+1 is greater than 2".ties and created a "Space Kitchen" that can ensure the supply of
hot water and hot meals for astronauts in the space station. Joyoung attaches great importance to the sustainable de-
velopment of the environment and has created an environ-
Joyoung has been adhering to the core DNA of health and inno- ment-friendly green production and operation environment.vation and actively exploring and developing in the training of Taking health as the core Joyoung adheres to the concept of
science and technology talents the control of R&D quality the harmonious coexistence between human and nature and con-
breakthroughs in high-grade high-precision advanced technol- tinuously inputs green genes into its business operation. We
ogy and other aspects. In 2021 Joyoung invested RMB357.2787 continue to conduct the "trade in" service to properly dispose
million in research and development a year-on-year growth of recycled waste home appliances; we actively advocate green
of 3.31%. With its insight into consumer needs and its own operation promote the construction of green offices vigorously
three-level R&D system the company has launched high-qual- implement environment-friendly projects and spare no effort
ity products that users are willing to share and recommend for to address global climate change and achieve carbon neutrality.different groups and scenes thereby improving the value of the
products and brand. That is Joyoung is committed to satisfying In 2021 with the efforts of all Joyoung people Joyoung made
residents' yearning for a better life by innovative technologies. significant improvements in standardized corporate govern-
ance public welfare services for the society and sustainable
In 2021 Joyoung formulated the brand strategy of "Enjoy green operation. In the future Joyoung will continue to expand
Health with Space Technology" further developed the product and strengthen its brand equity value of "home kitchen + space
advantages of "Joyoung + Shark" with its dual brands and mul- kitchen + charity kitchen". Settled in China with a global per-
tiple categories and continued to accelerate its exploration and spective we are committed to becoming a leading brand of
layout in intelligent convenient and integrated small household high-quality small household appliances representing original
appliances. By continuous technology and product innovation innovations and a healthy lifestyle to meet our consumers' pur-
efficient communications with digital customers and product suit and yearning for a high-quality and beautiful life.realization as well as fast and accurate marketing strategy the
Company can timely capture new market demands and rapidly
make response leading the industry growth. WANG Xuning Chairman
022021 ESG Report
Key Performance
Type Indicator Unit 2019 2020 2021
Operating revenues RMB 0'000 935144 1122375 1054047
Net profits RMB 0'000 80576 91631 70131
Total tax payment RMB 0'000 35075 49153 34288
Total cash dividends (tax-
inclusive) RMB 0'000 82843 76703 76702Economic
performance
Cash dividend for every 10 shares RMB 5.8 10 10
Customer complaint handling rate % 100 100 100
Customer satisfaction degree % 96.6 96.7 96.5
Power consumption intensity (pow-
er consumption per RMB ten thou- Kwh/RMB 0'000 13.47 11.30 10.66
sand of revenues)
Environmental
performance Water consumption intensity (water consumption per RMB ten thou- t/RMB 0'000 0.21 0.16 0.18
sand of revenues)
Number of employees Person 2950 2846 2915
Proportion of female employees % 33 33 35
Employee training coverage % 95.57 100
Social
performance
Public welfare expenditure RMB 0'000 741.6 823.4 1083.1
Number of volunteers Person 357 445 409
03Joyoung Co. Ltd.
Honors in 2021
●?Joyoung's "Smart Space Kitchen" went into space by taking
the core module of Tianhe
●?Won the Friendly Food System Award of the Year granted by
the United Nations Food System Summit
●?Won the Sustainable Development Award
●?Won the A-Share Listed Company Social Responsibility
Award
●?Won the title of the Most Socially Responsible Listed Compa-
ny in the List of Listed Companies in China
●?Won the gold award in the Small and Medium Investor Rela-
tions Interactive Award
●?Won the title of the Best Board of Directors of a Listed Com-
pany in the List of China's Listed Companies
●?Won the Red Top Charity Award
042021 ESG Report
●?Won the title of China's Top 100 Light Industry Technology Company
and won the award of China's Most Influential Small Household Appli-
ance Brand for 13 consecutive years
●?Won the title of the China's Top 100 Light Industry/Technology Enter-
prise
●?Won the title of the National E-commerce Demonstration Enterprise
●?Won the title of the National Consumer Goods Standardization Pilot En-
terprise
●?Won the New Retail Digital Intelligence Pioneer Award
●?Won the five-star "After-sale Service Certification"
●?Won the first prize for Outstanding QC Achievements in Zhejiang Prov-
ince
●?Won the title of Shandong Provincial Smart Factory
●?Won the title of Major Enterprise in Household Appliance Industry Chain
of Shandong Province
●?Won the title of "Intelligent Manufacturing Benchmark Enterprise of
Shandong Province"
●?Won the Hangzhou Municipal Government Quality Award
05Joyoung Co. Ltd.
Feature
Joyoung Space Kitchen
On September 21 1992 the Standing Committee of the Political Bureau of the CPC Central Committee made a strategic decision
to implement China's manned spaceflight program. This manned space program of China was named "Shenzhou" code-named
"921" which clarified the "three-step" development strategy of manned space program and thus opened a new page of China's
manned space undertaking.Strategic decision on China's manned space program
The second step was to break
through the rendezvous and
docking technology of manned
The first step was to launch un- spacecraft and space vehicles
manned and manned spacecraft launch a space laboratory and re- The third step was to build a
to safely send astronauts into a solve space application problems space station to resolve large-
low-Earth orbit conduct earth with a certain scale under short- scale space application problems
observation and scientific exper- term care. under long-term care.iments and send the astronauts
back to the ground safely.
062021 ESG Report
The development of manned spaceflight is of great significance to a country a nation and even the whole mankind. China's
manned spaceflight program will greatly improve our scientific and technological level and help us to occupy the high-tech fore-
front in the world and plays a huge role in enhancing the pride and cohesion of the Chinese nation and improving our comprehen-
sive national strength and international status. Joyoung has participated in the construction of the national manned spaceflight
program which is not only a high-tech scientific research program but is also a heavy responsibility. Joyoung is committed to con-
tributing to the common theme of mankind so that the Chinese nation can make the thousand-year dream of going to the outer
space and living in other planets come true.In 2014 Joyoung undertook the Chinese Space Kitchen Program. From the spacecraft to the space station the time the astro-
nauts stay in space gradually became longer. So how to ensure that the astronauts could have three hot meals a day and have
clean drinking water every day during the "space journey" became the original intention of Joyoung to set up the Space Kitchen
program. As an important part of the life support system for astronauts in the space station the Joyoung Space Kitchen program
would resolve the problems of meals and drinking in the extremely harsh outer space environment of "vacuum weightlessness
and no convection" through its independently-developed innovative technology and resolve and satisfy the need of the astro-
nauts for food and water required for long-time life in the space to ensure their basic physiological needs and provide a great sup-
port for the long-term and development of their missions in the space station.Since then we have successfully developed a hot air heating device and a drinking water dispenser. The hot air heating device is
used to heat aerospace food and make yogurt and the drinking water dispenser is used to supply drinking water to astronauts in a
quantitative manner so they can have hot meals and clean water. In addition the intelligent IoT control APP carried by the Space
Kitchen is also a successful achievement of the Joyoung Space Kitchen Program team which is used to control all kitchen prod-
ucts in the space station.Product Diagram of Joyoung Space Kitchen Program
07Joyoung Co. Ltd.
Joyoung helps with China's aerospace undertaking
R&D personnel carrying out debugging of products at the Astronaut Research and Training Center
082021 ESG Report
R&D personnel took a group photo
under the plaque of "Space Spirit"
Many a little makes a mickle. Over
the past 8 years Joyoung has ad-
hered to the indomitable spirit and
the original intention of contributing
to China's aerospace industry made
experiments repeatedly and tireless-
ly and strived to provide astronauts
with satisfying meals."Space Kitchen"
a popular science kitchen
In April 2021 the "Tianhe Core Mod-
ule" of China's space station was suc-
cessfully launched into space from
Wenchang China. The "Smart Space
Kitchen" developed by Joyoung en-
tered into the space by taking Tianhe
core module to better meet the astro-
nauts' needs for food drinking water
health and nutrition in their long-
term space life.Tianhe Core Module of the space
station was launched into space
09Joyoung Co. Ltd.
Feature
Joyoung Charity Kitchen
The diet and health of children in rural areas has always been a social issue that Joyoung is concerned about. Back in 2010 Joyoung
donated RMB50 million for "Joyoung Hope Fund" through China Youth Development Foundation to build over 1000 charity kitchens
in ten years.The implementation of the program has effectively improved the environment and sanitation conditions of school kitchens in rural
areas improved the ability and efficiency of meal supplies and ensured that students can have safe clean and nutritionally balanced
meals. In 2019 evaluation data from a third-party institution showed that the number of students having meals in schools under the
program increased by 34% on average the per capita energy cost of students having meals decreased by 18% and the malnutrition
rate of students in the schools under the program decreased by 14.92%. In the sampling survey in the fifth grade the average height
growth of boys was 1.25cm and that of girls was 1.57cm with an overall average growth of 1.43cm. Compared with the baseline data
in 2010 in the fifth grade of the schools under the program the average height growth of boys is 5.56cm the average height of girls is
3.92cm with an overall average height growth of 4.68cm.
Practice has proved that the Joyoung Charity Kitchen Program has effectively contributed to the implementation of the "Nutrition Im-
provement Plan for Students under the Compulsory Education Program in Rural Areas" and has gradually become an important way
to improve their nutrition with both practicality and sustainability. For over ten years Joyoung has focused on poverty relief in the field
of nutrition and health of students in poverty-stricken areas. Joyoung's charity practice has been recognized by the government and
relevant social organizations. It used to be selected as one of the Top 50 Enterprise Cases of Targeted Poverty Relief by the State Council
Poverty Alleviation Office in 2019 and was included in the 2020 "Yearbook of China's Poverty Alleviation and Development". Besides
Joyoung also won honorary titles such as "Top 10 Charity Project Award" in the 16th China Charity List "Outstanding Contributor to the
30th Anniversary of the Hope Project" and the 3rd "China-Europe Social Responsibility Poverty Alleviation Award".
Key achievements and achievement equivalents made by the public welfare project
of "Joyoung Charity Kitchen"
Stakeholders Project Outcome Outcome outcomes description equivalents
Improved nutritional Improved malnutrition Reduced future workforce
status of students of students loss due to improved fit-ness of students
Student
Improved health condi- Improved fitness of students
tions of students Fewer illnesses Medical bills
Medical expenses saved due
saved by Fewer illnesses to fewer illness of students
Efficiency enhancement Faster cooking due to Time cost saved due to equipment use faster cooking
Kitchen staff
102021 ESG Report
Heilongjiang
Jilin
Liaoning
Xinjiang Beijing
Inner Mongolia
Tianjin
Hebei Total
Ningxia Shanxi
Shandong
Qinghai
Gansu 1217
Shaanxi He'nan Jiangsu
Tibet
Anhui Shanghai
Hubei
Sichuan
Zhejiang
Chongqing
Hu'nan Jiangxi
Changsha Fujian Diaoyu Islands
Guizhou Jiangxi Fujian Diaoyu Ialand Guizhou
Guiyang Fuzhou Taibei
Taiwan
Guangxi Guangdong
Guangzhou
Nanning Taiwan
HongKong
Macau Yunnan
Dongsha Ialand Guangxi Guangdong
Haikou Hainan
Xisha Ialand Huangyan Ialand Hong Kong
Zhongsha Ialand Macao
South China Sea
Nansha Ialand
Hainan
This picture is only a schematic diagram and
does not represent a real map
Regional distribution of Joyoung Charity Kitchen
Hubei 3.78% Chongqing 1.31% Qinghai 3.78% Sichuan 5.42%
Hu'nan 12.49% Shanxi 2.55% Yunnan 6.41% Gansu 1.40%
Guizhou 3.12% Tibet 1.23% Xinjiang 3.37% Hainan 1.56%
Zhejiang 5.67% Beijing 0.66% Jiangxi 2.79% Heilongjiang 2.88%
Shandong 16.27% Guangxi 4.60% Hebei 4.27% Inner Mongolia 2.47%
Anhui 5.34% Shaanxi 2.47% He'nan 4.60% Guangdong 0.08%
Tianjin 0.08% Jilin 0.74% Fujian 0.66%
11Joyoung Co. Ltd.
Joyoung Charity Kitchen Project
122021 ESG Report
With over ten years of practice in charity undertakings Joyoung and its founder team
initiated the establishment of the Zhejiang Joyoung Foundation on December 28
2020. Its core program aims to donate and build no less than 1000 smart environ-
ment-friendly "Joyoung Charity Kitchen" for Joyoung schools in underdeveloped
areas to promote the construction of professional efficient and environment-friendly
electrified kitchens in rural schools be committed to improving the environment and
hygienic conditions of school kitchens in rural areas improve the energy efficiency of Old appearance of the model "Charity
Kitchen"
meal supplies and safeguard the healthy growth of rural children.In the next decade Joyoung will donate no less than RMB50 million to Zhejiang Joy-
oung Foundation Chairman Wang Xuning and its founder team will donate no less
than RMB60 million and there will be no less than RMB110 million of donation to sup-
port Joyoung Charity Kitchen and other charity programs. In 2021 under a new plat-
form of the Foundation the funding standards and contents of the charity kitchens that
have been cultivated for ten years were comprehensively upgraded from the original
average of RMB30000-50000 per kitchen to RMB80000-100000 per kitchen forming a Promote the construction of standard-
funding system based on three major sectors including rural school kitchen plan con- ized model kitchens
struction electrical and intelligent kitchen equipment and scientific dietary empower-
ment. As of the end of 2021 the program has covered 222 counties in 27 provinces and
regions nationwide and a total of 1217 schools have been completed benefiting over
500000 teachers and students every day.
With the implementation of "Healthy China" "Labor Education" and other national policies in 2021 Joyoung Foundation and the
school have explored a new model for the sustainable development of the food-education program and updated "Food-Education
Workshop" a new model that integrates five education aspects. The program includes four dimensions including "design guidance
+ teaching aids + food-education courses + teaching empowerment" to develop courses and teaching aids train teachers and es-
tablish food-education summer camps food-education creation camps and other multi-brand program development modes.The upgraded version of the Food-Education Workshop is based on an educational space for kitchen scenarios which is realized
through labor education or nutrition and health education courses. With cooking as a teaching carrier it promotes traditional food
culture imparts nutrition and health knowledge cultivates good eating habits In this way children are guided to explore their re-
lationship with themselves as well as other people the society and the nature and finally develop an enriched human nature and
a healthy personality. In the past year of 2021 Zhejiang Joyoung Foundation funded 34 schools successively totaling 134 schools.As of the end of 2021
Joyoung has funded a
total of 134 Food-Edu-
cation Workshops
Joyoung Food-Education Workshop
13Joyoung Co. Ltd.
142021 ESG Report
15Joyoung Co. Ltd.
Company Profile
Joyoung is a modernized company focusing on the R&D production and sales of kitchen appliances. In 1994 Joyoung invented
the world's first soy milk maker. Over the past 28 years Joyoung as a leading brand of quality small home appliances has been ad-
hering to the core DNA of health and innovation comprehensively promoting digital transformation keeping being user-centered
and demand-oriented and grasping the dual-engine of products and channels. Joyoung has been proactively fulfilling its social re-
sponsibilities. In the past ten years it has visited 27 provinces and regions and built 1217 Joyoung charity kitchens benefiting over
2.6 million people in ten years. In 2020 "Zhejiang Joyoung Public Welfare Foundation" was established by Joyoung opening a new
chapter of Joyoung's public welfare undertaking.In order to respond to the general trend of consumption upgrading the Company has promoted its featured "self-cleaning" blend-
er soy milk maker and "uncoated" steam rice cooker. Meanwhile to cater to the needs of the Generation Z it has launched IP co-
brand products with linefriends Coca-Cola Heytea hellokitty Pikachu etc. which are popular on the Internet. These IP co-brand
products focus on a brand image of Joyoung style nutrition release and R&D of Chinese cooking procedures. While rejuvenating
the brand the appearance of products is more delightful the experience of users is more "enjoyable" and the life of people is more
"healthy".Organizational Structure of the Company
Board of Directors
President
President's Office
Board Office Audit and Supervision Department
Brand Department
Design Department
Supply Chain Operation Department
Quality Technology Department
Financial Department
Legal Affairs Center
HR Department
Information Department
Research Institute
Administrative Department
Marketing Side Product Side Professional Resource Platform
16
Remuneration and
Appraisal Committee
Nomination Committee
Strategy Committee
Cleaning Lifestyle BU
Audit Committee
Kitchenware Lifestyle BU
Water Appliances Lifestyle BU
Western Lifestyle BU
Chinese Lifestyle BU
Cooking Life BU
Customer Service Department
International Marketing BU
Shark Marketing BU
Offline Marketing BU
Online Marketing BU2021 ESG Report
Corporate Culture
Vision Mission
Become a leading brand of quality small home appliances representing Be committed to helping
original innovation and a healthy lifestyle. global consumers enjoy a
●?Take innovation and health as the core DNA of the brand healthy life with high-qual-
ity small home appliances
●?Vigorously promote the stratification of the product circle and brand rejuvenation that make a better home!
●?From kitchen appliances to home appliances and cleaning appliances
●?Become a leading brand of quality small home appliances
Core values
People-oriented Teamwork
Respect employees care for employees cultivate Encourage teamwork
employees and recognize employees Encourage employees to consciously integrate into the
Take pride in the achievements and development of employ- team rely on the team to realize personal development and
ees create a fair just and transparent working environment cultivate the ability and habit of conscious communication
and innovate based on the people-oriented principle. and collaboration.Responsibility Health
Be a responsible enterprise that benefits the society Choose a healthy business and make healthy products
Keep being responsible for users employees partners and Health is a core quality of a career. Pursue simplicity effi-
shareholders and require employees to be sincere down- ciency and standardization and provide employees with a
to-earth and faithful. healthy working platform. simplicity efficiency and norms
and provides the employees with a healthy work platform.Brand strategy
●?Space technology to enhance the technologi- ●?Home kitchen + space kitchen + charity kitchen
cal sense of its products
17Joyoung Co. Ltd.
Company Events
2008
Joyoung was successfully listed
on the Shenzhen Stock Exchange.
1994 Over 10 million Joyoung soy milk makers were sold in the same year.
Joyoung invented the world's
first soy milk maker.
2004
The sales of Joyoung soy milk
makers exceeded 1 million.
182021 ESG Report
2021
The "Space Kitchen" (drinking water
dispenser hot air heating device and
aerospace smart APP) developed by
Joyoung would be stationed in the Chi-
nese space station by taking the Tianhe
core module to ensure astronauts
could have healthy drinking water and
hot meals.
2010
Joyoung donated RMB50 million
to set up the "Joyoung Hope
Fund" to launch Joyoung Charity
Kitchen Project.
2014
Joyoung has become one of the
earliest companies to participate
in the development of the national
manned space program and has of-
ficially undertaken the development
task of the Space Kitchen Program
for China's first space station.
19Joyoung Co. Ltd.
202021 ESG Report
21Joyoung Co. Ltd.
Normative Governance
To safeguard the legitimate rights and interests of the Company shareholders and creditors and regulate the organization and
conduct of the Company Joyoung strictly abides by the Company Law of the People's Republic of China Securities Law of the
People's Republic of China Code of Corporate Governance for Listed Companies and other relevant laws and regulations and
has established the general meeting the board of directors the subordinate special committees the board of supervisors and the
management. In accordance with the actual development of the Company and requirements under regulatory authorities it has
established a multi-level management system based on the Articles of Association covering all aspects of its operation to promote
the continuous optimization of the corporate governance structure further the standardized operation of the Company and effec-
tively safeguard the rights and interests of the Company and all shareholders.General meeting
In 2021
The Company regulates the convention holding and voting procedures of the gen-
eral meeting strictly according to provisions and requirements under the Articles of
the Company held a total
Association Rules of Procedures for the General Meeting and Code of Conduct for
Controlling Shareholders and Actual Controllers treats all shareholders equally and of 3 general meetings
effectively guarantees the rights and interests of small and medium shareholders.Board of directors
The Company strictly in accordance with relevant provisions and requirements under the Articles of Association Rules of Proce-
dures for the Board of Directors and Working System for Independent Directors and as guided by the general meeting regulates
the convention holding and voting procedures of the board of directors and ensures that the directors can effectively exercise
their powers. All the directors have worked strictly according to the regulations attended the board of directors and the general
meeting conscientiously and performed their duties diligently.As of the end of 2021
the Company's board of directors consists of 7 directors and 3 independent directors including 3 female directors
In 2021 the Company held a total of 7 board meetings
Board of supervisors As of the end of 2021
The Company elects supervisors strictly according to the Articles of Association and the board of supervisors of the
the Rules of Procedures for the Board of Supervisors and other relevant regulations Company consists of 3 supervisors
and supervises the performance of the duties by the directors and senior officers by
formulating the Rules of Procedures for the Board of Supervisors. In 2021 the Company held
a total of meetings of the
Information Disclosure 6board of supervisors
The Company conscientiously fulfills its information disclosure obligation and dis-
close corporate information through the media designated by the China Securities In 2021
Regulatory Commission and cninf (http://www.cninfo.com.cn/new/index) in a time-
ly true accurate complete and fair manner strictly according to the Securities Law the Company issued
of the People's Republic of China Information Disclosure Management System and 107 announcements
other regulations. to the public
222021 ESG Report
Investor Relations Management
Joyoung keeps close communication with investors keeps abreast of the expectations and requirements of the investors for the
Company and fully safeguards the legitimate rights and interests of the investors especially small and medium investors. The
Company provides abundant and convenient communication channels communicates with the investors in good faith in a num-
ber of aspects through the "Hudongyi" (http://irm.cninfo.com.cn/) of Shenzhen Stock Exchange the investor relations interactive
platform of Panorama Web (https://www.p5w.net) online and offline exchange meetings with analysts investors' on-site research
activities institutional investors' reverse roadshows and other means to establish and maintain good investor relations.The Company won the "Investor The Company won the "Sus- The Company won the "Most Socially
Relations Gold Award" tainable Development Award" Responsible Listed Company"
The Company won the "Best Board of The Company won the title of "Top 10 Companies
Directors of a Listed Company" Most Favored by Users in China" of Whale Fall Award
Internal Control and Risk Management
Joyoung attaches much importance to internal control and risk management constructs a risk map framework to set up three
lines of defense for risk management according to each organizational structure formulates the Internal Audit Control Procedures
Risks and Opportunities Control Procedures Emergency Preparation and Response Control Procedures and other systems and
carries out risk training courses to standardize the management of risk management and control procedures.Strategic Layer Planning Layer
●?Strategy formulation and ex- ●?Planning
ecution review
●?Monitoring execution
●?Internal control environment
●?External environment
Online Risk Training Course
Operation Layer Support Layer
●?Product lifecycle management ●?IT system security and busi-
ness project management
●?Channel management
●?Operation management
●?Basic R&D management
23Joyoung Co. Ltd.
Intellectual Property Protection
Joyoung focuses on the quality of innovations and the protection of patents. As stipulated by the Trademark Law of the People's
Republic of China the Patent Law of the People's Republic of China and other laws and regulations we have established a com-
plete system for patent risk control and trademark protection given patent protection for our core products and carried out patent
monitoring analysis and patent infringement investigation on competing products on a regular basis. Furthermore Joyoung's
patent administrators have organized patent training as needed by technical personnel in R&D contract technology industrial
engineering and other sectors to improve their awareness of intellectual property protection and enhance their patent writing and
retrieval capabilities; in addition the Intellectual Property Rights Management System and the System for Rewarding Star Patents
have been formulated for rewarding authorized patent inventors and encouraging technicians to actively exert their subjective
initiative and explore patent points in design and improvement work.During the reporting period the Company has 2068 As of the end of the reporting period the Company has
newly added patent application rights including: a total of 10129 patented technologies including:
●?206 invention applications ●?543 invention applications
●?1654 utility models ●?8277 utility models
●?208 design applications ●?1309 design applications
Patent exploration process for steam rice cookers
Background: With the fierce competition and uneven quality of product quality as well as coating peeling incidents that
affected people's food safety the steam rice cooker technology came into being at the right moment. The steam rice cooker
is a differentiated technology promoted by the Company which helps with the Company's high-end rice cooker route.Process: Combined with the search and analysis of existing technologies Joyoung's technical solutions have been dug up
and protected for a number of times forming a batch of high-quality patents.Data: There are over 200 patent applications based on the steam rice cooker project including over 10 invention patents.Result: The steam rice cooker patent cultiva-
tion project submitted with the core patent as
the core element participated in the "Yangtze
River Delta High-Value Patent Competition"
and won the third prize. The technical inno-
vation of Joyoung has been well protected
through a series of patents and a sound pat-
ent barrier has thus been built making steam
rice cooker products unique to Joyoung.The core patent of Joyoung's steam rice cooker won the third prize in the
"Yangtze River Delta High-Value Patent Competition"
242021 ESG Report
Information Security
Based on the philosophy of "reduce information risks and help with the stable development of the Company's business" Joyoung
adheres to maintaining information security creates a safe network environment and formulates the Online Management Rules on
Information System Joyoung Information Security Policy Rules on Information Security Incidents Management Rules on Personal
Information Protection Management and other information security rules improve the construction of the data security manage-
ment system fully implement information security protection and pass the ISO27001 information security certification.In 2021 the Company upgraded its data security capabilities in accordance with relevant requirements under national data security policies.Develop the classification and grading standard for sensitive data
2 categories 98 items in 18 sub-categories and three-level standards
Launch a sensitive data discovery platform
18 databases 5606 sensitive data sheets and 7208 sensitive fields in a row
Issue the Personal Information Protection Management Rules
Regulate the collection use sharing transfer and disclosure of personal information
ISO27001 Information Security Certification
API Risk assessment
Assess 394 API interfaces finding a total of 29 risky APIs all closed-loop
Formulate the Sensitive Data Desensitization Specifications and API
Interface Security Specifications
Clarify data desensitization and API usage specifications
Study API security tools and Shardingsphere desensitization tools
Provide tool support for the utilization of capabilities
The Company engages a third party to
conduct IT vulnerability analysis on the
Company's systems
25Joyoung Co. Ltd.
Clean Practice
Joyoung attaches much importance to improving the anti-corruption mecha- In 2021
nism formulates the Anti-fraud Management Rules the Auditing Supervision
Management Rules and Complaint and Suggestion Management Rules establish- ●?the Company carries out 7 pro-
es various channels to accept complaints and suggestions from its employees fessional ethics training sessions
suppliers distributors consumers etc. reviews the implementation of business
ethics anti-corruption and anti-bribery rules on a regular basis and holds train- ●?the WeChat public account "Honest
ing sessions on clean practice so as to standardize the professional conduct of all Joyoung" published 17 integrity
employees establish a good atmosphere of honesty and dedication and prevent propaganda articles
the occurrence of any damage to the interests of the Company and shareholders.Party Conduct Construction
Featured Party-building
Joyoung adheres to the guidance of Xi Jinping's Socialist Thought with Chinese Characteristics in the New Era and integrates Par-
ty-building into the Company's business development. It has created a "365" characteristic Party-building activity mechanism and
has won the title of "Advanced Grassroots Party Organization in Qiantang District Hangzhou". In 2021 the Company built a Par-
ty-building culture exhibition hall which has passed the acceptance by the superior Party working committee.Three mechanisms
Establish a reward and incen- Establish a performance evalu- Establish a responsibility
tive mechanism ation mechanism implementation mechanism
Six aspects of health
Healthy Healthy Healthy Healthy Healthy Healthy
mechanism mind body life organization products
Five commitments
Committed to becom- Committed to becom- Committed to becom- Committed to becom- Committed to becom-
ing a participant in cor- ing an executor of cor- ing a driver of corporate ing a builder of corpo- ing a leader of thought
porate decision-making porate development innovation rate culture for employees
262021 ESG Report
Constitution of Party members
oyoung strictly adheres to the principle for the approval of applications for joining the
Party recruits those that are politically correct have faith abide by rules and disci-
plines act with moral integrity have good characters make contributions and have
achievements into the organization makes overall plans adjusts the structure in a
planned and step-by-step manner attaches much importance to the development
of first-line Party members and promote the development of female members high-
er-education members and ethnic minority members.Party day events
Joyoung attaches great importance to the combination of political education and
social practice. In 2021 the Company has organized a total of 79 themed Party day
event such as "Learning the Spirit of the Sixth Plenary Session of the 19th CPC Central
Committee" and carried forward the knowledge of Party history enhanced the sense
of belonging of Party members and played the vanguard and exemplary role of Party
members through various themed Party day events.Activities on the 100th anniversary of CPC
Participated in the chorus Party-Building Culture
competition of the Medical Port Exhibition Hall
Party Working Committee and
won the second prize
27Joyoung Co. Ltd.
282021 ESG Report
29Joyoung Co. Ltd.
In terms of products it manages to make quality
breakthrough
The Company constantly explores customer needs advocates a healthy diet lifestyle is committed to continuous innovation of
products and services keeps improving product quality and customer experience and creates healthy convenient and high-quali-
ty dietary solutions for customers.Quality Management
In accordance with the ISO9001 standard as well as special requirements of customers the Company has adopted the process
method integrated all terms under the quality management standard into the process established a documentary quality man-
agement system and formed management manuals procedural documents and other system documents to meet the needs of
customers improve their satisfaction degree and comply with laws and regulations.Joyoung's quality management value logic not only includes improving the yield rate reducing complaints and reducing losses
but more importantly pleasing users and winning market advantages and brand advantages. Make "good products" that have ob-
vious quality selling points and meet users' expectations; "do well" in products and realize good quality during the whole process
in all elements and with all employees from users and customers to products so as to meet users' needs and expectations based
on products and capabilities.Quality management
performance in 2021 on a
Product improvement year-on-year basis
(better and better thinking)
New product 15% lower
failure rate:
Product experience
42% lower
Negative
reviews:
Users' Users'
demand satisfaction
Product realization 60% lower
Quality
complaints:
Quality management system
302021 ESG Report
Product Innovation
Technology is the primary productive force. Accelerating the transformation of sci-
entific and technological achievements can not only lay a solid foundation for eco-
nomic growth but can also inject new momentum into the long-term development
of the Company and even the whole industry. Joyoung focuses on innovation and
keeps improving the innovation capability and sustainable development capability of
the Company in order to fully tap the potential of its employees so as to ensure the
Company's continuous and rapid development. Joyoung attaches great importance
to the atmosphere of innovation and has established an innovation incentive and
reward system and the Joyoung Innovation Day. Its internal key innovation events
include two programs namely "Product Innovation & Resolutions of Key Problems"
and "Product Innovation Competition".In 2021 the Company continued to increase the investment in R&D explored and developed forward-looking innovative technol-
ogies focused on mainstream rigid-demand categories improved R&D systems and mechanisms and introduced high-end R&D
talents to effectively promote technological progress and innovation. The Company invested RMB357278700 in R&D a year-on-
year growth of 3.31% accounting for 3.39% of its revenues.Innovation Incentive Mechanism
In order to create an atmosphere of product innovation trigger the enthusiasm for innovation improve the competitiveness of
the Company's products and promote the long-term development of the Company the Company has been actively promoting
technology sharing and encouraging the application of technologies across different product lines to realize the transplantation
integration and leap of innovation. The Company has built an innovation platform guided the implementation of innovative ideas
and launched various innovative activities to promote the sense of accomplishment of new personnel so as to realize the imple-
mentation of technology-driven product force strategies and facilitate the development of products and technologies.
31Joyoung Co. Ltd.
R&D investment
2019 RMB330 million
Total number of R&D personnel of Joyoung :631 2020 RMB346 million
2021 RMB357 million
29 persons
319 persons 97 persons
Over 40
years old Under 30 Master's
years old degree
283 persons 543 persons
30-40 Bachelor's
years old degree
Featured products in 2021
Living cleaning products Cookware products Water and household products
Wet and Dry Vacuum Wear-resistant Non-stick Wok Water Purifier & Heater
Dust collection mop- For both stir-frying and sau- Joyoung Space Water
ping and washing just teed food with a light weight Purifier & Heater a water
with one click easy to handle purifier that can distribute
warm water
322021 ESG Report
Cooking and living products
Soy Milk Maker Blender Blender Smart Noodle Maker
Three-in-one for fine high- Silent high-speed blending Ultra-thin shape low-noise Smart weighing automatic
speed blending fine and filter-free high-speed blending and water feeding and differ-
unique heating sterilization ent types of food each day
technology in a week
Chinese lifestyle products
Carbon Steel Uncoated Steam Electric Pressure Cooker Electric Chafing Dish
Kettle Rice Cooker Rice Cooker
Lean healthy and light meals The Industry's first 2000W
Newly launched binchotan Safe design without coating quick electric chafing dish
far-infrared endothermic liner
Western lifestyle products
Air Fryer Toaster Electricity Cake Clang Health Pot
Air-fried cuisine with Crispy and delicious Give food just the right Finely boiled and
enhanced delicacy baked toasts warmth stewed drinks to give
you comfortable and
healthy enjoyment
33Joyoung Co. Ltd.
Sunshine Service
The Company has created the "Sun-
shine Ser vice" after-sales brand
adhered to the service philosophy of
"integrity warmth transparency and
happiness" established a high-quality
customer service team and a customer
complaint handling management sys-
tem handled content inquiries com-
plaints feedback and other demands
from customers both on line and off
line resolved various complaints in a
timely manner conducted customer
Five-star after-sales service certification
satisfaction surveys on a regular basis
and provided users with professional
efficient and satisfying services. In 2021
the Company obtained the five-star af-
ter-sales service certification.Joyoung Sunshine Servic
Excellent service network Efficient demand resolution
The 2000 stable professional Through the advanced hu-
outlets unified store image and man-computer interaction and
sales-marketing integration time-limited closed-loop mech-
making it No. 1 in the industry anism the efficiency of meeting
user needs is better than the
industry average.Convenient service encounter Professional service team
Proactively embrace new demands 4000 professional engineers
for interconnected services and with an average working age of
facilitate users' consultation and over 5 years who have received
complaints in a multi-channel and corresponding pre-job training
multi-mode manner and are subject to star-level as-
sessment management
342021 ESG Report
Trend in service satisfaction in recent years
96.8%96.6%96.7%96.5%
95.9%
94.1%93.9%94.0%
20142015201620172018201920202021
Customer satisfaction survey
Note: Satisfaction degree in the survey = overall satisfaction degree * 0.1 + store maintenance satisfaction degree * 0.4 + local ser-
vice hotline satisfaction degree * 0.3 + service policy satisfaction degree * 0.2
Strong supply of accessories Win-win customer cooperation
With a systematic planning re- Adhere to professional services
serve distribution and emergency match product and channel reform
mechanism the spare parts sup- meet customers' needs and achieve
ply industry leads the industry win-win cooperation
Unique value-added services Advanced service digitization
Provide characteristic services that Vigorously promote the appli-
have great influence in the industry cation of online services and
such as extended warranty trade-in online data application and
and "five-free" security inspection. increase the efficiency of the
service process by 50%
35Joyoung Co. Ltd.
In terms of employees it is people-oriented
In accordance with the Company's development strategy Joyoung follows the philosophy of "talents are the first resource" and
the employment policy of "people-oriented combining with morality and capability" formulates its own human resources devel-
opment strategy and builds a comprehensive human resources management system with the integration of "selection cultivation
use and retention". In the past three years it has invested nearly RMB 18 million into training established online learning platform
of Xiaoyang Academy and implement the "Dream-Making Program Star Program New Talents Program Blade Program TRIZ
Training Camp Product Manager Training Camp Project Manager Training Camp New Leader Workshop Executives Academy"
and many other training programs for staffers at various levels. Joyoung has also launched a special training campaign for its sen-
ior executives under the program of Huawei Business Leaders built a learning and empowerment system involving both front-line
employees to senior executives and created a dynamic talents incentive and growth mechanism which can effectively promote
core competitiveness and promote the common development of the organization and the employees.Talent Philosophy
The Company adheres to the core values of "people-oriented team work responsibility and health" insists on people-oriented
innovation takes pride in the achievements and development of its employees creates a fair just and transparent working envi-
ronment for the employees and encourages the employees to be consciously integrated into the team relies on the team to real-
ize personal development and cultivate the ability and habit of conscious communication and cooperation. It also insists on being
responsible for its users employees partners and shareholders requires the employees to be sincere down-to-earth and faithful
pursue simplicity efficiency and norms and provides the employees with a healthy work platform.People-oriented Teamwork
●?Strategy development and exe- ●?Rely on the team to realize
cution review personal development
●?Internal control environment
●?External environment
Responsibility Health
●?Be a responsible enterprise ●?Choose a healthy business
that benefits the society and make healthy products
362021 ESG Report
Joyoung's talent view
Learning ability
With the motivation and perseverance for continuous learning pay attention to personal growth and constant-
ly iterate the knowledge system
Ability
Teamwork
Be willing to share useful information and resources be able to solicit and listen to others' experience per-
spectives and opinions learn from and collaborate with each other and achieve common goals
Passionate about work
Always maintain a positive energy and enthusiasm towards work always be able to complete tasks or fulfill
commitments satisfactorily and make every effort for the best results
Enthusiasm
Dare to challenge
Have a sense of mission to work be not afraid of difficulties be happy when facing competitions and cope
with challenges and adversities with a positive attitude and method
Strong self-driving force
Set high goals and requirements for work be subject to self-supervision and act proactively
Mindset
Integrity and responsibility
Be impartial and upright adhere to principles be faithful keep promises cooperate with others when there is
someone in charge and take the responsibility when there is no one in charge
Innovative breakthrough
Unconstrained by stereotypes and past experience keep exploring new methods to create new products or
make new work achievements
Creativity
Result-oriented
With results as the main basis for measuring work effectiveness focus on improving performance achieving
goals and yielding results
37Joyoung Co. Ltd.
Rights and Benefits of Employees
Basic Rights and Interests
The Company strictly abides by the Labor Law of the People's Republic of China Contract Law of the People's Republic of China
and other relevant laws and regulations and proactively responds to the government's call by giving priority to stabilizing employ-
ment and protecting people's livelihood respecting and protecting the legitimate rights and interests of employees prohibiting
children labor according to law ensuring equal pay for equal work between men and women protecting the legitimate rights and
interests of female employees striving to create a diversified fair and just working environment and ensuring all employees are
not treated differently just because of their religions genders ages disabilities etc.Gender Composition Age Composition As of December 31 2021
Ratio of Employees Ratio of Employees
3% the Company has a total
36% of 2915 employees
54%
64%43%
with a labor contract
Male Female Under 30 (inclusive) 31-45 signing rate of 100%
Over 46 (inclusive)
There is no child labor or
Rank Composition Education Background
Ratio of Employees Composition Ratio of Employees forced labor or any other
labor rights violation
1%
26%9%11%21%
9%23%
2%
2%18%56%
22%
Production Sales Above master's Bachelor's
personnel personnel degree degree
Technical Financial Junior college Secondary
personnel personnel technical school
Under secondary and high school
Administrative Other technical school
personnel administrative
personnel
Other professional
personnel Staffing data
Fair Recruitment
The Company carries out campus recruitment social recruitment internal recruitment and other recruitment activities through
various recruitment channels such as its official website and official WeChat account third-party recruitment platforms and offline
job fairs regulates the recruitment process and carries out recruitment in a fair open and impartial manner to continuously in-
troduce high-quality talent resources prepare talent reserves for the Company's development and contribute to the social goal of
"stabilizing employment" of the government.Joyoung's recruitment philosophy
●?It is the leaders' responsibility to recruit the right talents ●?Be more than a talent spotter and look for talents who are bet-
ter than themselves
●?Recruitment is for the Company
●?Seek major common points while reserving minor difference
382021 ESG Report
Compensations and Benefits
The Company provides employees with a market-competitive compensation and performance system and benefits system. The
compensation and performance system consists of basic salaries bonuses subsidies and benefits. In order to standardize the
management of benefits and ensure benefits of the employees the Company has formulated Benefits Management Rules Supple-
mentary Provisions on Benefits Management Rules and other rules. The Company provides employees with basic benefits accord-
ing to law and on this basis provides employees with special benefits in medical treatment food housing transportation etc.Basic Featured
benefits benefits
●?Six insurances and one fund (endowment insurance un- ●?Six types of visits: Birthday/marriage/maternity/illness/
employment insurance work-related injury insurance accident/funeral care
maternity insurance medical insurance supplementary
●?
commercial insurance and housing fund) Educational sponsorship: Encourage employees to re-
ceive further education or professional certification and
●?The right to leave according to law (statutory holidays give them bonuses for it
sick leave marriage leave funeral leave maternity leave
●?
for female employees etc.) Holiday benefits: Distribute holiday benefits (Joyoung
products etc.)
●?Physical examination for all employees
●?Allowance benefits: Meal subsidies or free lunch
●?High-temperature subsidy
Democratic management
Focus on major issues about the Company's business development major decisions and hot issues that concern employees such
as those related to their vital interests. Hold employee representative conferences on a regular basis to strive to resolve problems
for grass-roots employees and extensively listen to opinions and suggestions of employee representatives and the majority of
management officers and employees. In addition in order to standardize the operation of the Company in all aspects reflect opin-
ions and thoughts of employees in a timely manner and respond to opinions and suggestions of employees rapidly and effective-
ly the Company has formulated the Management Procedures for the Handling and Feedback of Opinions Suggestions Appeals
and Feedback of Employees and established two-way communication channels between management officers and employees
including a hotline and a mailbox for complaints and suggestions an office network information platform for complaints and sug-
gestions a WeChat public account for Investment complaints and suggestions a SOA platform of the Voice of Customers Joyoung
Administration and meetings of various departments at all levels to listen to the voice of employees through multiple channels.The Company held the 5th employee representative conference congress on November 23 2021 General Manager's mailbox
39Joyoung Co. Ltd.
Safety and Health of Employees
Management Rules
The Company adheres to the occupational health and safety management policy of "people-oriented harmonious management
risk reduction safety and health". In order to protect the physical and mental health of laborers enhance their awareness of safe
production and ensure safe production the Company has passed the ISO45001 occupational health and safety management sys-
tem certification and formulated the Environmental Factors and Hazardous Sources Control Procedures Fire Management Rules
Safety Education and Training Management Rules and other documents.Diagram of the occupational health and safety management system
Policy Goal Laws and regulations and other requirements
People-oriented harmonious manage- Set occupational health and safety Collect and update laws regulations
ment risk reduction safe and healthy goals and take measures every year standards and other requirements ap-
monitor and measure the operation- plicable to the Company's occupational
al performance of the occupational health and safety management work on
health and safety management sys- a regular basis every year and send the
tem and check the achievement of provisions collected to the correspond-
goals on a regular basis. ing professional department for review
to determine the applicable provisions.Hazard source identification Emergency response Physical examination for occupational diseases
Organize various departments annual- Develop emergency plans every year Provide workers exposed to occupational
ly to identify and evaluate the source and organize corresponding emergen- disease hazards with physical examination
of danger in their own business activ- cy drills to identify potential risks and for occupational diseases before during
ities (including products involved and reduce the occurrence of such poten- and after they take their jobs and estab-
related parties) and to formulate the tial risks. lish relevant occupational health files.prevention and rectification measures.Post hazardous factor monitoring Training
Arrange annual occupational health Provide employees with health and safety training on a regular basis every year.examinations for posts with hazardous
factors every year and post warning
and instruction signs. Meanwhile
provide labor protection equipment
for employees on certain posts and
ensure the workers can use the equip-
ment correctly and replace it in time.ISO45001 Occupational Health and Safety Manage-
ment System Certification
402021 ESG Report
Safety Education
Three-level safety education and training Employees participated in the publicity
for new employees of fire safety knowledge
Strictly observe requirements under the management rules In 2021 the Administrative Department of the Company organ-
of the Company establish three-level safety education and ized a total of 6 trainings for the safety production month safety
training contents for production employees and implement production training and special training for key positions. At the
appropriate training to ensure that the employees can quickly end of each month the safety production administrators of var-
understand the operating environment and risks therein after ious departments will be organized to conduct joint inspections
taking their jobs and be able to prevent and control risks with on office areas laboratories and key zones. In addition to the
self-awareness. unified fire safety knowledge lectures organized by the Admin-
istration Department of the Company relevant key prevention
and control departments can also coordinate resources based
on their own management measures and plan and organize fire
safety lectures for employees to help employees understand the
basic knowledge about fire safety and self-rescue means.Equipment operation safety training Chemical operation safety training
for operators for workers
The production department has established independent The production department has established a Chemical List
equipment operation procedures for the equipment used dur- for chemicals used during operation and conducted chemical
ing operation and specifies equipment operation steps/meth- safety education and training for employees on a regular basis
ods safety precautions and emergency measures and help to help them clearly understand requirements for the protec-
employees understand risks and control requirements for the tion against chemicals and use them in operation.equipment through point-to-point physical operation training.Occupational health and safety education Dormitory safety education and training
and training for operators for operators
Based on the EIA test result the production department sorts Plan and organize training on dormitory management require-
out those who are exposed to occupational hazards on the ments for employees clarify requirements for dormitory elec-
operation site and plans and organizes occupational health tricity use and avoid dormitory safety risks.education and training for employees to help them clearly un-
derstand their occupational hazard risks and daily prevention
and control requirements.Fire drill Production 6S control
Cooperate in the Company's fire drill to help employees know The production department has established 6S management
the escape route and escape method clearly understand how tasks sets up inspection standards and organized training and
to use fire extinguishers and have a clear understanding of guidance. There are personnel that conduct 6S daily monitor-
fire-fighting knowledge. ing and weekly inspection Regular monitoring and timely recti-
fication are implemented to avoid any safety risks.
41Joyoung Co. Ltd.
Emergency rescue drill
Healthy Lifestyle
To protect the health of its employees effectively Joyoung has further implemented the people-oriented development philosophy
and thus arranges annual health examinations for all the employees every year and provide additional occupational disease ex-
aminations for part of the employees (67 people) striving to provide the employees with all-round and considerate health care.Joyoung Health Cabin
The company has built a health cabin and put it into use. By conventional health testing equipment safe and effective
moxibustion physiotherapy online and offline health knowledge lectures free diagnosis and other means it provides
good services to realize healthy workers as well as a healthy company and a healthy city.Health cabin
422021 ESG Report
Training and Development of Employees
Joyoung adheres to the training principle of "combining training and practice on a result-oriented basis" takes the quality eval-
uation system and professional behavior evaluation system the hierarchical and sequential system the courseware system the
lecturer system the learning platform system and the institutional system as the foundation improves the operation system from
five aspects including demand analysis plan formulation course development training implementation and effect evaluation
and gradually builds the training system. The Company has established a two-level training system developed the Online Training
Management Rules New Employee Training Management Rules External Training Management Rules Internal Training Manage-
ment Rules and Joyoung internal trainer team to ensure the effective implementation of training needs plan formulation and im-
plementation and effect evaluation promote the career design of employees create a platform for ability improvement and career
development for employees and ensure the implementation the strategic goals of the Company.Composition of the
Training System
Senior management Sales skills
Cultivate Select Middle-level management Production skills
Incentive Demand Junior management Marketing skills
analysis
Values/attitude
Use Effect
evaluation PlanningOperation
Lecturer system Course
system system
Training Course de-
implemen- velopment
tation
System culture E-learning platform Training organizational structure
Support
platform
Joyoung's training system
The Company has built a Training and De-
velopment Department which is in charge
of the establishment of the training system A systematic training system based on
as well as the formulation and implemen- employee growth and job competency
tation of training plans. In 2021 focusing on
"high growth with professionalism boosting
performance under the help of programs"
through the online learning platform -
Xiaoyang Academy the Company has built Strategic transformation Skill improvement Talent echelon
a talents cultivation system 2.0 based on
the growth and competency of employees Learning platforms: Xiaoyang School Mini CEIBS Spiritual Wealth
including strategic transformation skill im- Club and Dedao
provement and talent echelons.Joyoung's talent training system 2.0
43Joyoung Co. Ltd.
Joyoung provides broad development Management Marketing
channels for employees in technology
skills management sales and other
fields. The employees can choose the
most suitable development path and
set their career development goals
based on their strategic development
Professional Technical
needs as well as their own characteris-
tics career interests and expertise. They Joyoung career development channel
may also do career transitions between
the management channel and the pro-
fessional channel.IE special training camp
DFMA training
Training in a visit
442021 ESG Report
Care and Activities for Employees
Joyoung keeps pace with the times proactively takes the responsibility of caring for employees gives help and assistance to em-
ployees builds a harmonious company with actions and contributes to building a harmonious society.●?Single employees: The Company has estab- ●?Working couple: The Company has estab-
lished the "Joyoung Matchmaker Award" and lished a "Love Cabin" to resolve housing
the trade union would hold cross-company problems for employees and pays regular
single associations to help single employees visits to retired employee.find their romantic partners.●?Employees with financial difficulties: The
Company has established a fund for employ-
●?Retired employees: Co-founders of the Com- ees in major financial difficulties carried out
pany would attend dinner parties with them assistance activities for such employees and
and pays visits to them during festivals with provided education assistance for children
red pockets. from poor families.Visit to old employees Joyoung Matchmaker Award
45Joyoung Co. Ltd.
In order to advocate the philosophy of "pas-
sionate and happy work happy and healthy
life" and enrich the life of employees the Com-
pany has set up 22 clubs including those in
arts sports food and other aspects and all em-
ployees can participate for free. In 2021 around
1500 people participated in the activities. The
Company has organized leagues within and Art Troupe Academy of Dance Basketball
Painting and
outside the Company as well as summer par- Calligraphy
ent-child training courses on a regular basis.In addition the Company holds three cultural
meetings each year namely staff meeting Soccer Photography Roller Yoga
sports meeting and annual party. Skating
22 clubs Table Baking Makeup Mommy
Tennis
Werewolf Volleyball VLOG
Jogging Badminton Archery Billiards
Group
Academy of MFT Swimming
Nutrition
Sports meeting Annual meeting
462021 ESG Report
In terms of the industry it seeks common development
In order to build a sustainable ecosystem of healthy kitchens and smart kitchens Joyoung has constantly sought like-minded part-
ners with an open and inclusive attitude. We have been promoting the coordinated development of the upstream and downstream
of the industrial chain establishing external cooperation in R&D products supply and marketing and working with our partners to
create a sound business ecology to achieve a win-win situation.Supply Chain Management
The Company has built a set of collaborative intelligent manufacturing management system namely the CIS system which enables data
exchanges between its own factory and complete machine suppliers. Independent CIS system accounts are allocated through Joyoung's
own factory with OEM factories and the CIS system deployed in the cloud is seamlessly connected to the MES of each factory. Industrial
robots AGVs testing equipment code scanners loading and unloading machines and other equipment are networked to achieve data ex-
changes at the equipment level the workshop level and the factory level so as to provide data support for the management system; besides
redundancy is adopted to ensure reliability. Through collection networking analysis and control the closed-loop management of each link
is completed and the automatic collection of all equipment parameters and early warnings for abnormalities in the production process as
well as the remote transmission of manufacture management and supply management amongst various equipment are thus realized.The collected historical and real-time data of the manufacturing process are stored analyzed and visualized and are displayed in the central
control room in a real-time manner to ensure that the Company can be informed of the production and manufacturing conditions of each
factory in a real-time manner and further realize production process monitoring and equipment failure diagnosis.Supply Chain Operations Department
PMC Department Procurement Center Manufacture Center Logistics Operation POP Operation HR Administra-
Department Department tion Department
Production and Complete-Machine Manufacturing
Marketing Planning Strategic Procurement Technology Logistics Extension
Division Department Department Department
Cooking BU Planning Structural Strategic Procurement Automation Project Logistics Extension Division Department Department Department
Chinese BU Planning E-strategic Procurement Hangzhou Division Department Factory
Western BU Planning Cooking BU Procurement Ji'nan Factory Organizational structure chart of the Supply Division Department Chain Operation Department
Water Home Chinese BU
Appliances Planning Procurement
Division Department
Western BU
Procurement
Department
Water Home
Appliances BU
Procurement Department
SN Supply
Management
Department
Procurement
Support Department
47Joyoung Co. Ltd.
Supply chain strategy system
Joyoung enhances its competitiveness of its main products by establishing the supply chain strategy house and with a focus on
key business indicators and achieves the recourse breakthrough by keeping improving product quality. Joyoung also controls
whole-process comprehensive costs and records cost reduction by upgrading manufacture managing working capital and taking
other measures. Further by empowering the supply chain with digitization we realize the production and sale upgrading of the
whole chain and safeguard the efficient supply of products. We stay committed to customer-oriented principle introduction of
technical professionals and product innovation continue to develop new products create differentiated product layout and take
the initiative in market competition. Our goal is to build a supply chain integrating strategy and market to guide the efficient opera-
tion of the Company's supply chain.Create an efficient supply chain with the
combination of strategies and marketization
Focus on the Company's core business indicators be customer-orientated
and take the initiative to attack and get the results
Whole-supply-
Ultimate cost Resource chain efficiency New product breakthrough enhancement breakthrough
Supply
support Cost control
Strengthened Manufacture Turnover Professional
quality upgrade control synergy
2021 supply chain strategy house
482021 ESG Report
Joyoung considers suppliers as an important resource and attaches much importance to establishing a long-term and routine com-
munication and operation system with suppliers to provide organizational and high-level supports for the business cooperation
between both parties. The Company has developed the Procurement Management Rules Business Lean Star Certification Manage-
ment Rules for Joyoung Suppliers Bidding Management Rules Quality Assurance Agreement and other rules to promote continuous
improvement and achieve a win-win situation for both parties. Based on the material classification and the degree of common devel-
opment of suppliers as well as the term of cooperation Joyoung divides its suppliers into strategic suppliers excellent suppliers and
general suppliers to manage supplier relations strategically and establish long-term cooperative partnerships with strategic suppliers
and long-term suppliers. It is also committed to the development of global suppliers to improve the global supplier coverage of key
components. In addition it adopts ISO9001 and TS16949 as evaluation standards for the introduction of key suppliers.Procurement Operation Excellence
Procurement Strategy Cooperation Results
and Objectives
Strategic suppliers: Establish a long- Build long-term core competitiveness: The original product SKY forms a strategic control
term partnership with suppliers on point with a market share ranking TOP1
an end-to-end strategic collaboration
basis jointly build strategic control Establish long-term stable and win-win partnerships: 16 strategic suppliers 107 suppli-
points and form long-term core com- ers in cooperation for more than 5 years accounting for 32%
petitiveness. Leading cost: As the prices of raw materials rocketed in 2021 we successfully maintain the
Non-strategic suppliers: Conduct cost advantage ahead of our main competitors by front-end design optimization supply
performance appraisal in six aspects efficiency improvement centralized procurement and other key measures
i.e. TCO technology quality delivery Joint Innovation: Joyoung joins hands with key suppliers to add benefits and provide
environmental safety and social re- household appliances featuring better experience and functions higher quality and more
sponsibility for full market-oriented favorable price for customers
competition.Strategic Supplier Award Time Ingenuity Award
Awarded strategic suppliers Prize to Awarded a Special Contribution Prize to
strategic suppliers strategic suppliers who has been with
Joyoung for 20 years
49Joyoung Co. Ltd.
Joyoung provides a communication platform for suppliers to learn from each other for In 2021
common improvement. Through training coaching and introduction of manufacturing
industry engineering technology methodology value stream analysis and improvement
6S TPM line balance JIT continuous flow automation informatization process certi- the supplier training carried out
fication (PC) multi-skilled workers QCC and quality month events etc. Joyoung stim- by Joyoung covered a total of
ulates the improvement motivation and vitality of suppliers helps them grow healthily 146 suppliers
creates a healthy high-quality supply chain of its own and thus provides strong sup-
port for gaining advantages in the market. Joyoung provides relevant training plans to
suppliers every year carries out coaching and inspection during the process publishes Joyoung has established a Sup-
results every year motivates those that perform excellently grants honorary certificates plier Lean Office with 3 full-time
and compiles and shares outstanding improvement cases of suppliers. lean/IE factories and a supply
chain lean team consisting of
over 100 members
Joint development Management talent cultivation
●?Technical coach- ●?Lean coaching The average cost reduction of
ing conversion
●?JPS manufacturing lean automation and other pro-
●?Annual innovation alliance grams is over RMB 40 million
reward selection
●?Lean rating per year
●?Supplier innova-
●?
tion protection Account aging policy
●?Result sharing
In 2021 15 benchmarking lines
were built accounting for 23.8%
Quality Laboratory with revenues of RMB 13.2 million
management management
●?Quality Month ●?Laboratory technician certifi-
cation and cultivation
●?QC team
●?Laboratory rating certification
●?Quality rating
●?Laborator y construction
coaching
Empowerment platform for the strategic supplier
502021 ESG Report
4541
40
3534
30
Number of trainings 25
provided by the Com- 2020
pany to suppliers
15
10
5
0
201920202021
Centralized sorting in the production line
It helps reduce the cost and improve efficiency. Manual labor is replaced by equipment semi-automatic operation is re-
placed by full-automatic operation and "one person one machine" is replaced by "one person multiple machines" as
an important direction for the reform of injection molding workshops. While adopting automatic production the plant
adopts centralized sorting by dividing the workshops into two zones including the north and the south and uses realize
the automatic launch of the main production line with self-made simple tooling. Employees are engaged in concentrated
operation in the south and north sorting areas of the workshops which not only needs fewer workers and reduces manu-
al labor but also helps increase the pay for employees. Centralized sorting reduces labor costs improves the Company's
production and operation management efficiency helps increase employees' incomes and keeps the workshops clean
and tidy.Self-made simple tooling Centralized transmission on the pro- Centralized sorting across
and automatic launch of the duction line multiple machines
main production line
Earnings from centralized sorting in 2021
Total saved labor hours/year Saved employees/year Saved amount/year
2100620441126
51Joyoung Co. Ltd.
Industry-University-Research Cooperation
The Company has proactively established contact with colleges and universities built a practice base and with advantages of both parties
it carried out more cooperation beneficial to students colleges and universities and the Company. The construction of the practice base
aims to carry out in-depth cooperation with the colleges and universities in innovative practical teaching internship and other aspects.Under multi-level multi-channel multi-form and pragmatic principles both parties have exerted their own strengths complemented the
needs of each other coordinated with each other and further promoted the industry-university-research cooperation between both parties.The Company gives strong support to colleges and universities in innovative practical education and internship and also welcomes teach-
ers and students of colleges and universities to participate in Joyoung's internship and small scientific research and creative programs to
give full play to the strengths and functions of both the Company and the colleges and universities in the cultivation of professional talents.The Company explores establishes and improves a new mechanism for the cooperation between the Company and the colleges and uni-
versities for the joint cultivation of talents of professional technology and product innovation gives full play to the platform role of the prac-
tice base of the Company cultivates high-quality innovative and entrepreneurial talents and achieves common progress and development.By the end of 2021 the Company has successively worked with Tsinghua University Zhejiang University Fudan University Southeast
University China Agricultural University Jiangnan University Zhejiang Sci-Tech University Zhejiang Gongshang University China Jiliang
University Technology Duplicate Checking (Assessment) Center of Zhejiang Academy of Science and Technology Information Research and
Zhejiang Fangyuan Testing Group for joint scientific research programs industry-university-research cooperation talent training and cut-
ting-edge technology exchanges. It has also carried out cooperation in internship and employment on a regular basis.Reinforced Cooperation between Joyoung & Zhejiang University
In June 2021 more than 20 teachers and students from the Excellence Class of the School of Mechanical Engineering
Zhejiang University led by Vice Dean Liu Zhenyu of the School walked into Joyoung Creative Industrial Park in Hangzhou
starting the first class of "Innovative Design Methods and Practice" of Zhejiang University. Dean Wei of Joyoung Research
Institute introduced Joyoung's history of innovation and development its product design concept and process of "health
and innovation" in detail as well as the achievements made by the innovative method TRIZ and the innovative software
Goldfire. This class was an attempt to the innovate teaching of the School of Mechanical Engineering Zhejiang Universi-
ty and is also an innovation of Joyoung's production-university-research practice. Meanwhile Joyoung has established
a normalized exchange platform with the School of Mechanical Engineering Zhejiang University to jointly explore the
establishment of the "Social Practice Base of the School of Mechanical Engineering Zhejiang University" so as to seek
opportunities for industry-university-research cooperation.Teachers and students of Zhejiang University walked into Joyoung Letter of Appointment for Experts
522021 ESG Report
Discussions within the Industry
From 2018 to 2021 Joyoung led or participated in the formulation of 33 standards including 14 national standards 4 industry
standards and 15 group standards.SN Standard name Standard No. Standard nature
1 National IoT Household Appliance Public Instruction Set GB/T 36428-2018 Formulatedstandard
2 Organization Floor Scrubbers for Household and Similar Purposes T/CHEAA 0018-2021 Formulatedstandard
3 Technical Specifications for Cordless Foldable Handheld Dry Organization T/CAS 383-2019 FormulatedVacuum Cleaner standard
4 IndustrySteam Mops for Household and Similar Purposes QB/T 5426-2019 Formulatedstandard
5 Performance Requirements and Testing Methods for Electric National GB/T 22089-2021 RevisedKettles standard
6 Brand Evaluation – Guidelines for Consumer Perception National GB/T 39071-2020 FormulatedMeasurement standard
7 National Food Masher GB/T 15854-2021 Revisedstandard
8 National Rice Cooker GB/T 40978-2021 Formulatedstandard
9 National Iron Non-Stick Pan GB/T 40354-2021 Formulatedstandard
10 Technical Requirements for Intelligent Household Appliances Organization T/CAS 520-2021 FormulatedEquipped with IoT Operating Systems – Soymilk Makers standard
11 Technical Requirements for Intelligent Household Appliances Organization T/CAS 522-2021 FormulatedEquipped with IoT Operating Systems – High-Speed Blenders standard
Standard examples formulated and revised with Joyoung's participation
53Joyoung Co. Ltd.
The Company has always been implementing the philosophy of "win-win for partners" and actively seeks like-minded business
partners in various fields such as R&D products supply and marketing to realize the synergistic effect of "1+1 is greater than 2"
and achieve win-win development.Related Parties Measures
Pay visits on a regular basis attend meetings held by the government and get information from
WeChat groups and QQ groups in a timely manner.Government departments Through the preparation for the establishment of "Charity Kitchen" and the participation in
and charity organizations "Shanhai Assistance" by purchasing native products in the form of "consumption for poverty
alleviation" implement the assistance plan. Meanwhile respond to the call and actively support
Southeast Guizhou Enshi and other regions alleviate the malnutrition problem for young stu-
dents in remote areas and stimulate the economic development in backward areas.Actively join associations and organizations. The Chairman serves as the Vice President of the 13th
Professional institutions Executive Committee of Hangzhou Federation of Industry and Commerce and timely communicates
with leaders of the association for the latest information. Co-organize/attend industry meetings.Universities colleges and Carry out joint scientific research programs industry-university-research cooperation talent cultiva-
research institutes tion and cutting-edge technology exchanges; conduct internship and employment cooperation
Banks Pay visits on a regular basis and establish good cooperation relationships
Contact with daily news with year-end media visits and feature stories; jointly carry out brand com-
Media
munication exposure and other activities as needed for the brand.
542021 ESG Report
In terms of the society it makes
common progress harmoniously
With the overall victory of the battle against poverty and the implementation of the
rural revitalization strategy in order to promote the development of public benefits
more systematically Joyoung and its founder team initiated the establishment of the
"Zhejiang Joyoung Foundation" on December 28 2020. With "gather the force of kind-
ness and create a good life with health" as the vision the Foundation carries out rural
The Foundation's logo
revitalization poverty alleviation assistance for sick and disabled people scholarship
and education assistance programs assistance for the elderly and orphans support
for disaster relief and other public benefits and charitable undertakings.Core public benefits program
Brand project
Aid for students in need Brand event
●?"Joyoung Aid Program"
for teenagers in need
●?Major natural disasters
health events etc.As of the end of 2021
Joyoung donated over RMB 90 million to public welfare undertakings
55Joyoung Co. Ltd.
Public Benefits Events
The Joyoung Public Welfare Project was launched in Wangqing County Yanbian Korean Autono-
mous Prefecture
In April 2021 the launch ceremony of the "Joyoung Charity Kitchen" and "Joyoung Food-Education Workshop" in Wang-
qing County North Korea Autonomous Prefecture Yanbian was held at the Central Primary School of Jiguan Village
Wangqing County to provide students there with nutritious and healthy soy milk while they have meals at school so that
the school can develop food culture as a curriculum and the children can master a skill of survival realize the impor-
tance of healthy diet and learn knowledge about the traditional food culture.Joyoung made donations to the middle and primary school in Wangqing County
Walking in Love
In 2021 Joining hands with Zhejiang Women and Children's Foundation and Tencent Public Welfare calling on participants
to walk over 10000 steps a day and donate the steps of each day to the Charity Kitchen Program through Tencent's WeChat
Sports. Joyoung will donate RMB 1 for every 10000 steps with a matching gift of RMB500000 so as to spread the philoso-
phy of enjoying health call on everybody to participate in public benefits undertakings assisted in the construction of char-
ity kitchens in more than 20 rural primary and secondary schools in Zhejiang to ensure nutritious meals available to the
students.Walking in Love
562021 ESG Report
Food-Education Summer Camp
Since 2014 Joyoung has held 10 immersive appetite summer camps for students in Harbin Ji'nan Xinyang Qinghai
Hangzhou etc. Students here participate in program-based interdisciplinary experiential food-education learning in
groups with different modules connected to each other as games which forms a fun open and regular exploratory camp
atmosphere conveys the philosophy of health awareness to the students and stimulates their appetite and creativity.Through the Food-Education Summer Camp in 2021 themed "Love Food & Save Food" students could understand the
problem of food waste from the source of food to the classification of garbage know how to cherish food respect nature
and be grateful to society and develop a scientific healthy and sustainable view of diet.Food-Education Summer Camp
Brand Honors in Public Benefits
●?Friendly Food System Award of the Year granted by the United ●?"Top 10 Charity Program Award" on the China Charity List
Nations Food System Summit
●?Best Practice Award Public Welfare of China
●?Outstanding Contribution Enterprise for Collaboration in the
East and West ●?Targeted Poverty Alleviation Partner of Zhejiang Province Zhe-jiang Provincial Charity Federation
●?The highest award in the field of charity granted by the Chinese
government - China Charity Awards ●?Outstanding Contributor in Epidemic Prevention and Control Donation of Hubei Province
●?Selected as one of the Top 50 Excellent Cases of Targeted Pov-
erty Alleviation by the State Council Poverty Alleviation Office ●?2020 Corporate Citizen Anti-Epidemic Pioneer
(2019) ●?Corporate Social Responsibility Excellence Program Award
●?Included in the China Poverty Alleviation and Development ●?"Best Social Contribution Award" of CSR Education Award
Yearbook 2020 by the State Council Poverty Alleviation Office
●?Outstanding Contribution Award in the 30th Anniversary of the
Hope Project
1083.14455906
4095480
357
823.44478
741.6
201920202021201920202021201920202021
Amount of charitable donations Number of times of participa- Length of time of employee
(RMB 0'000) tion by employees in volun- volunteer activities (hours)
teer activities
57Joyoung Co. Ltd.
582021 ESG Report
59Joyoung Co. Ltd.
Joyoung adheres to the philosophy of harmonious development between man and
nature minimizes environmental impact in the process of production and operation
responds to the call of the international community and China for energy conserva-
tion and emission reduction and improves the efficiency of energy and resource use.The Company adopts the environmental policy of "abide by laws and regulations
implement pollution prevention save energy and reduce consumption and establish
an environment-friendly brand" as well as the management policy for HSF hazardous
substances of "adopt environment-friendly materials and produce green products".It continues to increase the investment in environmental protection in accordance
with the ISO14001 management system promote energy conservation and emission
reduction protect ecological diversity and promote the harmonious development of
the Company the society and the environment.ISO14001 certification
Joyoung's Green Management
Joyoung strictly implement the Environmental Protection Law of the People's Republic of China and other relevant laws and regu-
lations on environmental protection and actively practice the philosophy of environmental protection and smart factory manage-
ment. In 2021 the Company formulated the Energy Resources Management Rules which require all departments to consider en-
vironmental impact when selecting resources choose environment-friendly and energy-saving products if possible and continue
to make improvement in accordance with the principle of energy conservation and consumption reduction to reduce the negative
impact on the environment. The Company requires an internal audit and an external audit by a third-party company every three
years. The Company did not violate any laws and regulations on environmental protection or get involved in any pollution accident
disputes throughout the year and was not subject to any administrative penalty for violating relevant laws and regulations on en-
vironmental protection.Environmental protection Total investment in energy conservation
investment (RMB 0'000) and emission reduction (RMB 0'000)
778020
15
52
10
201920202021201920202021
The energy consumption of the Company is mainly electric energy. The Company continues to improve the utilization rate of energy
and water resources by strengthening energy consumption management and control. Through clean energy and reinforced energy
consumption control under the premise of an average annual growth in production the rate of increase in energy consumption of the
Company such as electric power is smaller than the average annual growth rate of production. In addition the resources consumed
by the Company are mainly tap water. Through advocating water conservation and promoting the recycling of water resources the
efficiency of water resources has been continuously improved. The Company has always been adhering to the principle of energy effi-
ciency enhancement and low-carbon production by making statistics on water and electricity consumption as well as paper use each
month summarizing and analyzing its energy consumption and developing appropriate rectification measures.
602021 ESG Report
Energy
Indicator Unit 2019 2020 2021
Electricity consumption kWh 12599078 12681335 11233940
Operating revenues RMB 0'000 935144 1122375 1054047
Electricity intensity kWh/RMB 10000 of revenues 13.47 11.30 10.66
Electricity efficiency RMB10000 of revenues/kWh 0.07 0.09 0.09
Notes:
1. Electricity intensity reflects the electricity consumed per RMB10000 of output value. The less the electricity per unit of output value the lower the electrici-
ty consumption intensity.
2. Electricity efficiency reflects the revenues per kWh. The greater the output value per unit of electricity consumption the higher the electricity efficiency.
Water Resources
Indicator Unit 2019 2020 2021
Water consumption Ton 197832 180298 188844
Operating revenues RMB 0'000 935144 1122375 1054047
Water resources
Ton/RMB 0'000 of revenues
consumption intensity 0.21 0.16 0.18
Water resources efficiency RMB 10000 of revenues/Ton 4.73 6.23 5.58
Notes:
1. Water resources consumption intensity reflects the water resources consumed per RMB10000 of output value. The less the water consumption per
unit of output value the lower the water resources consumption intensity.
2. Water resources efficiency reflects the revenues per ton of water. The greater the output value per unit of water resources the higher the water re-
sources efficiency.In 2015 Joyoung Creative Industrial Park
joined hands with Hangzhou CNE Pho-
tovoltaic Power Generation Co. Ltd. to
carry out a photovoltaic power generation
program laying 35000 square meters of
photovoltaic equipment on the roof of the
Company's workshops. In 2021 the pho-
tovoltaic power generation in the plant
Workshops with photovoltaic panels
reached 3163198 kWh 85.6% of which
was used by the park itself with the bal-
ance uploaded to the State Grid.Joyoung has established its waste management rules – Solid Waste Management Rules and each department shall be responsible
for the process management from the generation of solid waste to the classified collection and hazardous waste generated will be
transferred to qualified suppliers for disposal.
61Joyoung Co. Ltd.
Joyoung's Green Operation
Green office which creates a low-carbon new normal
To save energy and resources improve the utilization rate avoid waste protect the environment and reduce the Company's operating cost
the Company actively promotes energy conservation and emission reduction in its daily operation and calls on employees to participate
actively in energy conservation and consumption reduction activities to develop the awareness of energy conservation and environmental
protection enhance the consciousness of saving electricity and water fully promote paperless office work advocate double-sided copying
and save paper. The Company also encourages employees to reduce the use of disposable water cups turn off lights power switches and gas
after getting off work and reduce standby energy consumption of computers printers and other equipment so as to realize the reservation of
resources and the reduction of emissions.The Company also actively responds to the call of "practice conservation and oppose waste" of China and implements the "clean plate cam-
paign" to reduce kitchen waste. It strictly abides by laws and regulations as well as government requirements to implement execution garbage
classification in the office area as required promotes the concept and instructions of waste classification to its employees advocates the re-
duction recycling and harmless disposal of household waste and actively performs the environmental protection responsibility as a corporate
citizen.In addition the Company also actively responds to the call of the government by formulating appropriate management methods in accord-
ance with relevant requirements under the Household Waste Management Regulations of Shandong Province and based on the its actual sit-
uation develops the classification standards for various types of waste provides recycling bins for recyclables kitchen waste hazardous waste
and other waste for employee work stations pantries and other areas carries out effective training and publicity for the orderly promotion of
waste recycling in the office area and advocates green environment-friendly management.●?Strictly control the operating temperature of air conditioning. ●?Choose double-sided paper and black-and-white printing
●?Use energy-saving lighting equipment and reasonably plan and use electronic communication and office work as much
lighting brightness as possible
●?
●?Turn off personal computers and other office equipment Call on the departments to reduce unnecessary newspaper
during non-working hours to reduce standby consumption orders and reduce paper waste
●?
●?Do not add/use any high-power electrical equipment in the Provide garbage sorting and recycling bins in the office area
Company without authorization for the sorting and collection of waste
Slogan of electricity saving Garbage classification training
622021 ESG Report
Green procurement which promotes new measures for environmental protection
While carrying out green operation to reduce carbon emis-
●?Strengthen the management of components accessories sions the Company has also voluntarily organized green envi-
and other materials ronmental protection programs to offset the carbon dioxide
●?Select green environment-friendly and energy-saving mate- emissions generated during its operation trying to achieve
rials in the design for new products or the technical renova- "carbon neutrality" as soon as possible. Since 2007 the Com-
tion for old products pany has organized a number of afforestation activities to
●?Purchase wholesale replacement and energy-saving prod- mobilize its corporate influence to benefit the environment. In
ucts as much as possible to reduce waste generation addition the Company has also been actively advocating the
●?Strictly implement configuration standards and procure- philosophy of environmental protection encouraging its em-
ment requirements for office equipment and other assets ployees to actively participate in public benefits activities re-
improve revitalization efficiency and reduce procurement lated to global environmental protection and practicing green
environmental protection with actions. Up to now in the park
2020 trees 10312 square meters of plant bands 182 shrubs
and 11689 square meters of turf have been planted.Green logistics as a new mode of transportation
In order to break through the logistics mode reduce packaging Overall cost reduction and efficiency im-
provement for warehousing and logistics
waste and save logistics costs the Company works with Alib-
aba and JD to explore a new mode of standardized turnover Improve the transportation
volume ratio and warehouse Reduce the logistics pack-
warehouses so as to achieve a breakthrough in the entire ware- utilization rate aging breakage rate
house/distribution network. The Company has thus granted
the title of a demonstration enterprise under the Pilot Logistics The package Universal Thickened Remove
size matches the
Standardization Project in Hangzhou and a demonstration en- packaging packaging outsourcingstandard pallet
terprise of the first batch under the Pilot Project of the Construc-
tion of a Modern Supply Chain System in the Circulation Field. Explore environ-
ment-friendly Reduce packaging
packaging waste and save costs
Recycling of waste home appliances
Waste home appliances are highly valuable for recycling which however also
contain a variety of heavy metals and pollutants and improper disposal will
cause environmental pollution. In 2021 the Ministry of Commerce issued the
Notice on Further Improving the Key Work of Promoting Consumption in Current
Business Fields . It is mentioned in the Notice that we should promote the con-
sumption of home appliances and furniture accelerate the improvement of the
recycling and disposal system for used home appliances improve the recycling
network optimize the recycling channels promote the replacement consump-
tion of home appliances and guide consumers to enhance the awareness of
using home appliances safety saving energy protecting the environment and
timely replacing out-of-date old home appliances.In 2021 Joyoung continued with the "trade-in" service encouraging consumers
to give small home appliances of any brands to Joyoung for recycling with subsi-
dies for the purchase of new appliances. In 2021 the company recycled approx-
imately 150000 waste home appliances through the "trade-in" service and all
the waste appliances were handed over to professional recycling companies for
Recycling of waste home appliances
proper disposal by local after-sales outlets.
63Joyoung Co. Ltd.
Index of Indicators
Table of Content SDGs GRI Standards CASS-4.0
About This Report P1.1/P1.2/P1.3
Message from Chairman P2.1/P2.2
GRI 102
Key Performance A2
GRI 201
GRI 102
Honors in 2021 A3
GRI 202
Feature: Joyoung Space Kitchen GRI 203 M3.6
Feature: Joyoung Charity Kitchen GRI 405 S4.12/S4.13
Company Profile GRI 102 P4.2/P4.3
National Brand
Inheriting Cor- Corporate Culture GRI 102 P4.1/G1.1
porate Culture
Company Events GRI 102 P3.1/P4.5
GRI 102
Normative Governance M1.1/M1.2
GRI 205
Information Disclosure GRI 102 M1.4
Investor Relations GRI 102
Governance in Management
M1.5
GRI 201
a Stea d y a n d Internal Control
Fa r- Rea c h i n g and Risk Management GRI 102 M1.1
Manner Intellectual Property
Protection GRI 102 S1.1/S1.2
Information Security GRI 102 M2.4/M2.13
Clean Practice GRI 205 M1.3
Party Conduct Construction GRI 102 M1.1
642021 ESG Report
In terms of products it manages GRI 203
to make quality breakthrough M2.1/M2.4/M2.6/M2.7GRI 416
S2.1/S2.2/S2.3/S2.5/
GRI 401
S 2 . 7 / S 2 . 8 / S 2 . 1 0 /
In terms of employees it is peo- GRI 403
ple-oriented S2.11/S2.13/S2.14/GRI 404
S2.15/S2.16/S2.17/
GRI 405
Governance in S2.18
a Steady and
Far-Reaching
Manner
GRI 204
In terms of the industry it seeks
common development GRI 418 M2.10/M2.13/M3.6
GRI 419
In terms of the society it makes
common progress harmoniously GRI 413 S4.7/S4.8/S4.12
GRI 301
Joyoung's Green Management GRI 302 E1.5
GRI 307
Take Hand in
Hand to Build a
Low-Carbon GRI 301
GRI 302 E 2 . 4 / E 2 . 6 / E 2 . 2 3 /
Joyoung's Green Operation
GRI 303 E2.24/E2.25/E3.1/E3.2
GRI 304
Index of Indicators A1
Independent Assurance
A5
and Statement of Opinion
Reader Feedback Form A6
65Joyoung Co. Ltd.
Independent Assurance and Statement of Opinion
About this Assurance and Statement Opinion
InFaith Group (hereinafter referred to as "InFaith" or "we/us") as entrusted by Joyoung Co. Ltd. (hereinafter referred to as "Joy-
oung") has conducted independent limited assurance of the information and data related to corporate social responsibility
disclosed in Joyoung Co. Ltd. 2021 Social Responsibility Report and disclosed the assurance result and conclusion to readers of
Joyoung Co. Ltd. 2021 Social Responsibility Report in the form of independent assurance and statement of opinion.In accordance with the AA1000 Assurance Standard v3 ("AA1000AS v3") InFaith carried out the limited reliability and quality assur-
ance of Joyoung under four AA1000 assurance principles including inclusiveness substantiality responsiveness and impact.The conclusion in this Independent Assurance and Statement of Opinion is only for relevant matters within the scope of Joyoung's
Joyoung Co. Ltd. 2021 Social Responsibility Report and should not be used as a guarantee for any other matters and purposes. In
addition to providing independent assurance and making other statements of opinion on the facts of assurance under the conclu-
sion InFaith will not assume any legal or other liabilities for any inquiries for any other purposes or for any other persons who read
this Independent Assurance and Statement of Opinion.In the event of any conflict or inconsistency between the Chinese version and the English version of this Independent Assurance
and Statement of Opinion the Chinese version shall prevail.I. The assurance contents include:
1.Assess the engagement process of Joyoung's stakeholders as well as the importance attached by the stakeholders to the issues
and the communication result;
2.erify the reliability and quality of relevant data in the Joyoung Co. Ltd. 2021 Social Responsibility Report and conduct sampling
inspection on relevant evidence;
3.Conduct necessary assurance of specific performance information social responsibility and sustainability management work of
the selected key issues and ensure that the information provided is complete accurate balanced and comparable;
4.State the effectiveness and social impact of part of the non-financial indicators comprehensively;
5.Related suggestions.
II. About InFaith:
The assurance work carried out by InFaith is independent of Joyoung Co. Ltd. InFaith has no other connection or conflict of inter-
est with Joyoung. The assurance team of InFaith consists of experienced ESG professionals in the industry. Relevant persons have
received professional training on the GRI Standards issued by the Global Reporting Initiative AA1000AS v3 ISO 14001 ISO 9001
ISO26000 SA8000 EcoVadis global supply chain rating and other sustainability-related standards and have adequate understand-
ing and practical experience in relevant international principles evaluation systems and assurance standards. All the team mem-
bers have no business relationships with Joyoung and the team has performed this assurance work independently.
662021 ESG Report
III. In order to reach the conclusion of limited assurance InFaith has done the following work:
1.Had interviews with the management team and employees of Joyoung to understand the overall situation and relevant process-
es of the fulfillment of its social responsibilities;
2.Through the interviews and the assurance of relevant documents learned about Joyoung's main stakeholders and their expecta-
tions and demands the specific communication channels between both parties and how Joyoung responds to their expectations
and demands;
3.Collected data and relevant information of social responsibilities selected in this Report and performed analytical assurance
procedures and evaluated such data and information;
4.Conducted assurance and confirmation and ensured the consistency between the overall performance of social responsibilities
analyzed and evaluated based on the above data obtained and the overall situation of the Report.IV. Our findings:
1.Inclusiveness: According to the Report Joyoung has taken important measures including continuously seeking the participation
of stakeholders in business operation understanding their expectations and concerns communicating about and confirming sub-
stantive issues in a timely manner etc. to respond responsibly and strategically to stakeholders related to the social responsibili-
ties of the Company.
2.Substantiality: Joyoung has announced major topics that will have substantial influence and impact on the evaluation deci-
sion-making actions and performance of the organization and its stakeholders and judged and improved the management and
performance of the issues.
3.Responsiveness: Joyoung has developed and implemented relevant policies and is able to respond to issues that concern the
stakeholders in a timely manner.
4.Impact: Joyoung has the adequate ability to identify substantive issues. It has implemented balanced and effective evaluation
and disclosure methods and has established a systematic process for monitoring measurement evaluation and management
impact so as to achieve more efficient management of decision-making and results within the organization and demonstrate the
impact of the substantive issues in an impartial and objective manner.
5.GRI Standards: Based on the assurance result we hereby confirm that the items related to social responsibilities that need to be
disclosed in accordance with the GRI Standards and items related to sustainable development that need to be disclosed have been
presented herein in whole or in part.Based on the work that has been performed in our professional opinion this Report has covered issues of inclusiveness substan-
tiality responsiveness and impact; and the information and data included in the scope of this assurance are free of material errors
or misrepresentations.If you have any advice for this Report you may contact:
Tel: 021-20740303 AA1000
Email: esg@infaith.com.cn Licensed Report
Address: 8F 388 Fushan Road Pudong New District Shanghai 000-698/V3
67Reader Feedback Form
Dear reader
Hello!
Thank you very much for reading the 2021 Joyoung Co. Ltd. 2021 Annual Social Responsibility Re-
port out of your busy schedule. In order to provide you and other stakeholders with more valuable
information and to effectively promote the Company's ability and level to perform its corporate so-
cial responsibility we hereby sincerely look forward to your comments and suggestions.Multiple choice questions (please tick √ where appropriate)
1、What is your overall assessment of this Report?
□ Very good □ Good □ Fair □ Poor □ Very poor
2、How is the Report's response and disclosure to stakeholders' concerns?
□ Very good □ Good □ Fair □ Poor □ Very poor
3、How do you think Joyoung is doing in terms of economic responsibility?
□ Very good □ Good □ Fair □ Poor □ Very poor
4、How do you think Joyoung is doing in terms of environmental responsibility?
□ Very good □ Good □ Fair □ Poor □ Very poor
5、How do you think Joyoung is doing in terms of safety management?
□ Very good □ Good □ Fair □ Poor □ Very poor
6、How do you think Joyoung is doing in terms of employee responsibility?
□ Very good □ Good □ Fair □ Poor □ Very poor
7、How do you think Joyoung is doing in terms of community responsibility?
□ Very good □ Good □ Fair □ Poor □ Very poor
8、Are the information indicators and data disclosed in the Report clear accurate and complete?
□ Very good □ Good □ Fair □ Poor □ Very poor
9、Do you think the contents in this Report are easy to read in terms of arrangement and layout?
□ Yes □ No
10、Open questions
Do you have any comments and suggestions on the fulfillment by Joyoung Co. Ltd. of its social responsibility and on this Report?九阳股份有限公司
Joyoung Co. Ltd.Address: 760 Yinhai Street Xiasha Street Qiantangjiang New District
Hangzhou City Zhejiang Province
Post Code: 310018
Phone: 0571-81639093
Website: www.joyoung.com