九阳股份:2022年环境、社会及管治报告（英文版）

Environmental Social and Governance (ESG) Report 2022 1About the Report
The Reporting Period
This Report is the third ESG report issued by Joyoung Co. Ltd. for stakeholders. Its text and performance reviews mainly cover the
period from January 1 2022 to December 31 2022 and some text and performance review may involve previous years or policies
and practices of 2023.Scope of the Report
The Report provides a comprehensive review on the environmental social and governance impacts of Joyoung Co. Ltd. and its
subsidiaries with descriptions of typical cases occurring in these subsidiaries.Source of Information
The information and data disclosed herein come from internal official documents statistical reports and annual reports of Joy-
oung Co. Ltd. Financial data in the Report are in RMB. In case of any inconsistency with the relevant financial statements the fi-
nancial statements shall prevail.Company Name
Joyoung Co. Ltd. (hereinafter referred to as "Joyoung" or "Company" or "we/us")
Compilation Basis
●?2030 Sustainable Development Goals (SDGs) of the United Nations
●?Global Reporting Initiative Standards (GRI Standards) of Commission on Sustainable Development
●?Sustainability Accounting Standards Board Standards(SASB Standards)
●?China National Standard Guidance for Compilation of Social Responsibility Reports (GB/T 36001-2015)
●?Guidance for the Compliance of Corporate Social Responsibility Reports in China of the Chinese Academy of Social Sciences
(CASS-CSR5.0)
●?Self-Regulatory Guidelines No. 1 for Listed Companies of Shenzhen Stock Exchange - Standardized Operation of Listed Compa-
nies on the Main Board
Availability of the Report
The Report is in electronic form for your reading. You may log onto the Company's official website (https://www.joyoung.com) or
cninf (www.cninfo.com.cn) to read the electronic version of the Report. In the event that you have any questions or suggestions
about this Report you may send an email to 002242@joyoung.com or call at 0571-81639093.Contents
Message From Chairman 02 About Joyoung 14
Key Performance 03 Company Profile 14
Corporate Culture 15
Features 04 Company Events 16
Space Science and Technology for Better Quality 04 Honors 17
of Life ESG Management 18
Joyoung Charity Kitchen for the Health of Rural 08
Children
Joyoung Food Education Workshop for Nutrition 10
and Health Education
Steady and Sustainable Development
Guaranteed by Sound Governance Product Responsibility and Innovation
Corporate Governance and Information Disclosure 22 Innovation-Driven Development 28
Investor Relations Managemen 23 Product Quality Assurance 31
Risk Management and Internal Cont 23 Customer Experience Optimization 33
Intellectual Property Protection 24 Responsible Marketing Strategies 37
Information Security Management 24
Business Ethics and Anti-Fraud 25
Shared Responsibility and Win-Win Employee Empowerment and Joint
Cooperation Growth
Supply Chain Responsibility Management 40 Recruiting Compliance 46
Common Progress of the Industry 42 Employee Development 48
Industry-University-Research Cooperation 43 Safety and Health 52
Employee Care 55
Love for People and Charity for Pub-
Low-Carbon Development for Our Planet lic Benefit
Environmental Management System 58 Public Benefit Activities Facilitating 64
Emphasis on Energy Efficiency and Carbon 60 Rural Revitalization
Reduction
Index of Indicators 68 Independent Assurance and 70
Statement of Opinion
Reader Feedback Form 7202 Joyoung Co. Ltd.Message From Chairman
In 2022 when the domestic economy faced downward pressure due to the influence of multiple uncontrollable factors at home and abroad China still
achieved a 3% annual GDP growth. With its GDP exceeding RMB 120 trillion Yuan China became the only major economy that achieved positive growth in
the world. The year 2022 is destined to be an extraordinary year in the history of China and the CPC: The 20th National Congress of the CPC was convened
to draw up a grand blueprint for comprehensively building a modern socialist country; Thanks to the strong leadership of the CPC Central Committee with
General Secretary Xi Jinping at the core the people of all ethnic groups across China rose up to the challenges bought by the complex and unpredictable
international situation and arduous domestic tasks of continuing reform and development and maintaining stability keeping steady economic growth and
making great progress in our reform and opening-up and socialist modernization endeavors.Facing all kinds of challenges and opportunities at home and abroad Joyoung continuously focuses on its main business constantly pursues innovation
and actively undertakes social responsibilities striving to create a win-win situation for our consumers investors and partners and see that we take firm
steps together towards a better sustainable future.Joyoung hails the year 2022 as the start of its space science and technology era. While working hard to improve the quality of water and food in the "Space
Kitchen" for astronauts on China's space station Joyoung vigorously promoted the research and development of its space technology series products such
as high-speed blenders with zinc oxide antibacterial coating air fryers featuring three-dimensional hot air circulation heating technology and allowing users
to cook food without flipping it zero-coating rice cookers boasting water-moistening film technology water purifiers with antibacterial purification and
heating functions and Damowang wear-resistant and non-stick frying pans. Such effort has remarkably increased our brand influence and upgraded our
products technologically.Over the years Joyoung has always regarded health and innovation as the essence of its brand and insisted on investment in and exploration into techno-
logical innovation intellectual property protection and supply chain upgrade. In 2022 the Company's R&D investment reached RMB 390.1305 million Yuan
an increase of 9.2% year-on-year. Apart from this we have also stepped up our efforts to build an innovation platform and embraced digital and intelligent
technologies to facilitate product development and upgrading and intellectual property protection management. Through continuous technology and
product innovation efficient digitized user communication and product launching and timely and accurate marketing strategies we have been able to dis-
cover new market demands in time and respond quickly remaining a leading brand in this industry.Joyoung has always been practicing the brand concept of "enjoying health" continuously exploring and amplifying the synergistic value of the Joyoung
brand and the Shark brand and keeps producing high-quality satisfactory products to meet the needs of different users for different scenarios. In this way
we have achieved an increase in product value and brand value and steady growth in our market share. Our products cover a wide range of categories
including kitchen appliances cleaning appliances and many other household appliances that help to safeguard healthy food and lifestyle. This not only
reflects our strength of product development and technological innovation but also embodies our insistence on the essence of our brand: "health" and "in-
novation". We work arduously to meet the people's yearning for a better life.Joyoung perseveres in its corporate social responsibility and works with its partners to run a series of innovative public benefit programs such as "Joyoung
Charity Kitchen" and "Joyoung Food and Education Workshop". We respond to the call of the times and shoulder our social Responsibility of making our
contributions to the public benefit programs aimed to improve youth nutrition and health education and boost rural revitalization. Up to now we have
built 1000-plus Joyoung Charity Kitchens that offer meals for over 500000 rural children every day and our Food and Education Workshops have facilitated
the implementation of the state's "Healthy China" and "Labor Education" policies. We are still working with schools to explore a new sustainable model of
Food and Education programs. In 2022 the total amount of public benefit investment made by Joyoung reached RMB 7.5581 million Yuan. As of the end of
2022 donations made by Joyoung to public benefit undertakings have exceeded RMB100.783 million Yuan. As a leading brand in the industry Joyoung will
continuously strive to create value for society and advocate the Joyoung concept of "enjoying health".Joyoung faithfully pursues green sustainable development and is committed to establishing itself as a positive healthy high-value-added green and envi-
ronmentally friendly home appliance brand. We will never slacken our efforts in the drive to ensure an environmentally friendly green production environ-
ment. For years we have constantly optimized our environmental management strictly abide by environmental laws and regulations and tried our best
to minimize the impact of production and operation on the environment. We have launched our "trade-in" service encouraging consumers to return small
household appliances of any brand to Joyoung for recycling and subsidizing the purchase of our new products to promote the green and healthy develop-
ment of the household appliance industry. We have exerted efforts to promote a green low-carbon workplace and lifestyle offering an intelligent paperless
workplace. We practice green procurement and continuously contribute to the proper response to global climate change and the achievement of China's
dual carbon goals namely the national goal of reaching peak carbon emissions before 2030 and that of achieving carbon neutrality before 2060.With the joint efforts of all employees Joyoung made significant achievements in ensuring stable corporate governance creating social value implement-
ing green development in 2022. Now we boast hundreds of millions of home and kitchen products providing convenience for families 1000-plus Charity
Kitchens offering meals to more than 500000 rural children every day and a high-tech Space Kitchen ensuring the food and water quality for astronauts at
China's space station. In the future we will continue to expand and strengthen the brand asset value of "family kitchen" + "charity kitchen"+ "space kitchen"
become a leading home appliance brand featuring "innovation" and "health" across the globe and make an earnest endeavor to satisfy consumers' pursuit
and yearning for a high-quality life experience.Chairman of Joyoung Co. Ltd
Yang NingningEnvironmental Social and Governance (ESG) Report 2022 03
Key Performance
Type Indicator Unit 2020 2021 2022
Operating revenue RMB 0'000 1122375 1054047 1017669
Income from continuing
operations RMB 0'000 91631 70131 52251
Total tax payment RMB 0'000 49153 34288 50563
Total cash dividends
Business (tax-inclusive)
RMB 0'000 76703 76702 61041
Performance
Cash dividend for every
10 shares RMB 10 10 8
Customer complaint
handling rate % 100 100 100
Customer satisfaction
degree % 96.7 96.5 97.4
Power consumption
intensity (power
consumption per RMB ten Kwh/RMB 0'000 11.30 10.66 12.43
thousand Yuan of revenues)
Environmental Water consumption
Performance intensity (water
consumption per RMB ten t/RMB 0'000 0.16 0.18 0.20
thousand Yuan of revenues)
Number of employees Person 2846 2915 2832
Proportion of female
employees % 33 35 37
Employee training coverage % 95.57 100 100
Social
Performance
Public benefit expenditure RMB 0'000 823.4 1083.1 755.8
Total number of employees
participating in volunteer Person 445 409 382
activities04 Joyoung Co. Ltd.
01 Space Science and Technology for Better Quality of Life
Since 2014 Joyoung has officially become the development unit
of China's manned space kitchen undertaking China's space
kitchen project. The development of manned spaceflight is of
extraordinary significance to the country the nation and even all
mankind. China's manned space program will greatly improve
our country's science and technology level and occupy the
forefront of the world's high technology enhancing the pride
self-confidence and cohesion of the Chinese nation. As a private
enterprise Joyoung's participation in the national manned
space program is not only a high-tech research project but also
a heavy responsibility. Joyoung is committed to contributing to
this common theme of mankind and helping the manned space
program to cross a new milestone.Joyoung Space Kitchen project is an important part of the life
support system for the astronauts on the space station. To meet
their needs for food and water we have solved a series of prob-
lems in the extreme and harsh outer space environment charac-
terised by "vacuum weightlessness and no convection" through
independent innovative technology solves and meets the astro-
naut's dietary and water needs necessary for long-term life in the
space environment guarantees their basic physiological needs Shenzhou 13 astronaut Wang Yaping introduces the water dis-
and provides strong protection for the astronauts to carry out tribution system of the space kitchen (up)
long-term missions in the space station smoothly. Wang Yaping introduces the hot-air heating device of the space
In 2022 the second set of space kitchen equipment produced kitchen (down)
by Joyoung will again be installed on the Chinese space sta-
tion. Joyoung space kitchen technology continues to assist the
astronauts' life support system safeguarding the astronauts'
daily life in space.FeaturesEnvironmental Social and Governance (ESG) Report 2022 05
Space Kitchen
By the end of 2022 Joyoung has suc-
cessfully developed a hot air heating
device a drinking water dispenser
and an aerospace intelligent APP for The water
the space kitchen. The hot air heat- distributer
ing device uses Joyoung's innovative
360° hot-air-circulation heating technol-
ogy to solve the problem of slow and
uneven heating in space which takes
only 30 minutes to heat a delicious
dish such as Fish-Flavored Meat and
Gongbao Chicken. The drinking wa-
ter dispenser can purify water inhibit
bacteria and heat water immediately
providing filtered and purified warm
water for astronauts. The intelligent IoT
control APP is used to control all kitch- The hot-air
heating device
en appliances of the space station. Joy-
oung Space Kitchen allows astronauts
to enjoy purified warm water and warm
meals in space.Space Technology Product Series
Joyoung not only uses the above-men-
tioned technology to serve the astro- Non-Flipping Air Fryer Featuring 360° Hot-Air-Circulation Heating Function
nauts in space but also applies them to
the upgrading of its small household
appliances. In 2022 the Company's Supporting by space technology & three-dimensional hot air cir-
main products become the "Space culation heating technology and then matching the carbon fiber
Technology" Series products in which heating tube it can be evenly heated without turning the ingredi-
the 360 ° hot-air-circulation heating ents while equipped with space technology & zinc oxide antibacte-
technology and zinc oxide bacterio- rial technology zinc oxide whisker antibacterial coating pot body
static material are applied to the new effectively inhibit the growth of bacteria.product such as the air fryer high
speed blender rice-cooker water pu-
rifier and other cookware. In this way
we enable our customers to enjoy an
aerospace-quality healthy life at home
and continuously meet their need for a
healthy beautiful and high-quality life.Non-Flipping
Air Fryer
Featuring 360°
Hot-Air-Circu-
lation Heating
Function06 Joyoung Co. Ltd.High Speed Blender With Zinc Oxide Antibacterial Coating
Such a machine combines the
space technology & zinc oxide
antibacterial technology and
high-heat cleaning function + dry
heat sterilization function with
sterilization rate up to 99.9 %.High Speed
Blender With
Zinc Oxide
Antibacterial
Coating
Zero-Coating Rice Cooker Boasting Water-Moistening Film Technology
Such a rice cooker boasts the
water-moistening film technol-
ogy used in space: the precise
temperature control of hot air
and the utilization of the temper-
ature differences create an even
water-moistening film between
the rice and the inner side of the
cooker pot which helps to cook Zero-Coating
Rice Cooker
the rice perfectly and prevents it Boasting Wa-
from sticking to the pot. ter-Moistening
Film TechnologyEnvironmental Social and Governance (ESG) Report 2022 07
Rexiaojing Water Purifier With Antibacterial Purification and Heating Functions
Such a water purifier realizes in-
stant heating providing warm wa-
ter in a second. It is equipped with
space technology & a swirling
core and aerospace antibacterial
filter element which can effec-
tively remove 70 kinds of harmful
substances with an antibacterial
rate as high as 99.99%. The ser- Rexiaojing Water
vice life of the filter element can Purifier With Anti-
reach 1000 days. bacterial Purifica-tion and Heating
Functions
Damowang Wear-Resistant and Non-Stick Frying Pan
Such a pan is made with carbon
crystallization chelating tech-
nology which ensures wear re-
sistance and non-stickiness and
makes perfect stir-frying pans
for Chinese cooking habits. It
also has space technology & zinc
oxide antibacterial coating and
titanium ions with an antibacte- Damowang
rial rate as high as 99.99%. Wear-Resistant
and Non-Stick
Frying Pan08 Joyoung Co. Ltd.
02 Joyoung Charity Kitchen for the Health of Rural Children
Joyoung regards "health" as its core pursuit. For more than a decade it has paid close attention to the nutrition and health of rural
children in China and actively fulfilled its social responsibilities. As early as 2010 Joyoung and China Youth Development Founda-
tion jointly launched a public benefit and poverty-alleviation project named "Joyoung Charity Kitchen". Over more than a decade
Joyoung has funded the construction of a total of 1357 charity kitchens in accordance with the national food hygiene require-
ments providing teachers and students in underdeveloped rural areas a clean healthy and safe dining environment and improv-
ing the nutrition of rural children.Direct output: the kitchen facilities and equipment improved the kitchen operation optimized the kitchen
work rate increased and the energy consumption decreased.Indirect output: the number of school meals increased the structure of meals optimized the cost of meals
decreased and students' safe drinking behavior improved.Kitchen Construction Equipment Maintenance
●?Kitchen design + supporting equipment the comple- ●?80% of schools have the ability to repair the damaged
tion rate has above 93%. equipment;
●?Disinfection cabinet steamer water purifier etc. the ●?60% of kitchen managers have participated in relevant
utilization rate of the main equipment has above 90%. equipment training;
●?More than 70% of the equipment maintenance is
guaranteed to be completed within 48 hours.Kitchen Operation Efficiency Improvement
●?100% of schools have set up food hygiene leading in- ●?97% of schools have improved the efficiency of meal
stitutions; preparation;
●?99.5% of schools have formulated accident handling ●?The average production time of a meal has been short-
plans; ened by nearly 30 minutes ;
●?94% of the project schools obtained health licenses. ●?The disinfection frequency of the kitchen tableware in-
creased from 7 times each week to 9 times each week.●?The fuel cost per capita was reduced by 18%.In 2020 with the establishment of Joyoung Foundation Joyoung took a more active response to the national rural revitalization strat-
egy in the future Joyoung and its founders will continue to invest no less than RMB 110 million to build no less than 1000 more Joy-
oung charity kitchens.FeatureEnvironmental Social and Governance (ESG) Report 2022 09
Our Vision Our Missions
●?A nation will be strong only when its young ●?Promote the construction of professional efficient environmentally-friendly
people are strong. May Chinese teenagers electrified kitchens in rural schools
grow up healthily and happily ●?Promote the establishment of a school meal mechanism offering balanced
nutritious meals in rural schools
●?Encourage children to eat healthily cherish food respect nature and be grate-
ful to society
The vision and missions of Joyoung Charity Kitchen
Joyoung Charity
Kitchen Renovation
Model
The old kitchen of
the Baofeng Ele -
mentary School in
Pingjiang County
Hunan Province (left)
and the renovated
kitchen (right)
The Joyoung Foundation plans to donate no less than RMB 110 million Yuan which will be used for funding the "Joyoung Charity
Kitchen project". The project plans to select 100 schools in rural areas across the country every year and invest RMB 30000-150000
Yuan in each school. Through the support of the design re-innovation equipment configuration personnel training etc. a profes-
sional environmentally-friendly efficient and standardized kitchen will be built to enable a school to provide healthy meals to its
students and help them grow up healthily.Five Joyoung Charity Kitchens in Jinxiuchuan Area Started Key Performance
Operation
As of the end of December 2022
In June 2022 Joyoung Charity Kitchens in five schools in Jinxiuchuan area start-
ed operation. As early as November 2021 Joyoung Foundation started conduct- the Company has funded the con-
ing in-depth investigations into the primary schools and kindergartens in the struction of 1357 Joyoung
Jinxiuchuan Dashuijing area. After understanding the real situation in the area it
chose to invest in Jinxiuchuan Dashuijing Primary School Dashuijing Kindergar- charity kitchens benefiting more
ten Jinxiuchuan Central Kindergarten Xinanyu Primary School and Jinxiuchuan than 500000 teachers
Middle School offering them customized kitchen renovation plans and equip-
ment configuration programs and implementing the plans. and students every day;
At the ceremony celebrating the opening of the new kitchens Huang Shuling
co-founder of Joyoung and co-initiator of Joyoung Foundation delivered a
speech. In the speech she emphasized that Joyoung as an enterprise advocat-
ing a healthy lifestyle shouldering social responsibility and caring for children In 2022 Joyoung made RMB
would follow up the operation of the Charity Kitchens continuously pay atten-
tion to and devote itself to public benefit undertakings and try its best to enable 7.5581 million Yuan do-
more Chinese children to enjoy healthy hygienic reassuring and nutritious nations to public benefit projects
school meals.with its cumulative donations
to public benefit undertakings
reaching RMB 100.783
million Yuan.The ceremony celebrating the opening of Joyoung Charity Kitchens in five schools in
Jinxiuchuan area10 Joyoung Co. Ltd.
03 Joyoung Food Education Workshop for Nutrition and Health Education
Apart from helping poor Chinese children to eat healthily and get enough nutrition In 2022
Joyoung also pays attention to children's food-education. "Joyoung Food-Education
Workshop" is a project aimed to improve such education which tries to give every child
the ability to maintain lifelong health and enjoy a healthy life. Joyoung funded the establish-
Food-Education Workshop activities are carried out at educational places equipped ment of 66 Food-Education
with certain kitchen appliances offering nutrition and health education courses and Workshops increasing the total
embodying the learning-by-doing principle. They allow students to acquire knowledge
about traditional food culture health and nutrition and develop good eating habits number of its Food-Education
through cooking training. They also help them to form sound personalities through
workshops to and of-
self-reflection and interaction with others society and nature. 200
In 2022 in response to the implementation of national policies such as "Healthy China" fering its food-education cours-
and "Labor Education" Joyoung Foundation and relevant schools explored a new mod- es to nearly 190000
el for the sustainable development of food education projects. With Food-Education
Workshops at the core more courses and teaching aids were developed and teams students
of professional trainers were built. Joyoung Foundation has innovatively developed
"space" food education courses "A Journey to the Space Kitchen" and other activities to
explore the integration of the "three kitchens".FeatureEnvironmental Social and Governance (ESG) Report 2022 11
In December 2022 Joyoung Foun-
dation released the "Space Food
Education" themed curriculum
inspired by the development of
China's space technology and
Joyoung's knowledge of the space
kitchen (since 2013 Joyoung has
successfully developed hot-air heat-
ing devices and water dispensers
securing astronauts to eat hot meals
and drink clean water and reserve
meals through IoT control APP) de-
siring to aspire students' curiosity of
the space and thinking about their
daily food. Joyoung Space-themed Food Education Curriculum
In November 2022 Joyoung and
the Joyoung Foundation jointly
held a science popularization
activity themed "A Journey to the
Space Kitchen" allowing students
to not only experience the charm
of modern technology but also
acquire basic knowledge about
nutrition and the ability to main-
tain health.Science popularization activity themed "A Journey to the Space Kitchen"12 Joyoung Co. Ltd.Joyoung's National Food Education Demonstration Base
In May 2022 Joyoung successfully
Themes
made into the list of the third batch
of "National Food and Nutrition Edu- Kitchen Wisdom
cation Demonstration Bases" which
was issued by the State Food and Cultural Heritage on Dining Tables
Nutrition Consultant Committee and Collision between Food and Fire
actively facilitated the implementa-
tion of the "Outline of the Program Agricultural Culture and Grains
for Food and Nutrition Development Wise Choices of Plants
in China" and "The Chinese National
Nutrition Plan of Action". Water: the Source of Life
It continuously enriched its food A War Caused by a Leaf Joyoung Charity
education resources and leveraged Chinese Drinks with a Long History Food-Education
its professional knowledge in food Courses
preparation nutrition and food uten- Dumplings for the Chinese New Year
sils to systematically upgrade its food Green Rice Balls During Tomb Sweeping Day
education courses and educational
activities creating a total of 12 food Rice Dumpling Wrapping in the Dragon Boat Festival
education courses to share knowl- Mooncakes for the Mid-Autumn Festival
edge of nutrition and encourage
healthy eating habits.Joyoung Food Education Workshop ClassroomEnvironmental Social and Governance (ESG) Report 2022 13
Labor Education Through Joyoung Food-Education Workshop
in Accordance with New Curriculum Standards
In 2022 the PRC Ministry of Education put forward new curriculum standards
emphasizing the importance of labor education and including food education
contents such as those about cooking nutrition and agricultural activities. That
is to say the curriculum of Chinese compulsory education should include "food
education" courses such as those about cooking.Joyoung's upgraded Food-Education Workshop project is perfectly in harmony
with such new requirements. In 2022 Joyoung offered "classroom design + teach-
ing aids + food education curriculum + teaching empowerment" support through
its Food and Education Workshop project to schools helping them to quickly
meet the food education standards for teaching places courses teaching aids
and teacher teams.In addition Joyoung has innovatively developed a "3 + X dynamic food education
curriculum" which involves basic courses at three different levels namely food
cognition and basic cooking skills food selection and creative cooking and food
design and meal planning and thematic courses that allow students to choose
according to their own preferences and involve knowledge teaching based on the
integration of disciplines regional food cultures and other hot topics.The relevant teaching PPT lesson plans videos teaching aids etc. are offered to
the school for free so that each student can have the chance to receive formal
and systematic food education. Such efforts facilitate the implementation of the
new curriculum standards and the policy of labor education.Joyoung Food-Education Workshop Classroom On-the-spot teaching of Joyoung Food-Education Workshop14 Joyoung Co. Ltd.About Joyoung
Company Profile
Joyoung is a modernized company dedicated to the R&D production and sales of
small household appliances. In 1994 Joyoung invented the world's first soy milk
maker. Over the past 29 years Joyoung as a leading brand of quality small home
appliances has been adhering to the core DNA of health and innovation compre-
hensively promoting digital transformation keeping being user-centered and de-
mand-oriented and grasping the dual-engine of products and channels. Joyoung has
been proactively fulfilling its social responsibilities. In the past ten years it has visited
27 provinces and regions and built 1357 Joyoung Charity Kitchens benefiting over
half a million people each day. In 2020 the "Joyoung Foundation" was established
opening a new chapter of Joyoung's good cause.The Company highlights its brand concept of "enjoying health" and refreshes its
brand by catering to the needs of the younger generation through its self-developed
innovative intelligent technologies. At present Joyoung mainly covers products such
as soybean milk makers high speed blenders rice cookers air fryers cookware wa-
ter purifiers electric steamers water boiling kettles noodle makers etc. and some of
its core products continuously outshine their counterparts on the market.Environmental Social and Governance (ESG) Report 2022 15
Corporate Culture
Our Vision
Become a respected national brand representing self-developed innovation and
a healthy lifestyle
Our Brand Mission
Joyoung starts from the wish of offering a cup of good soybean milk and now it
actively advocates a healthy eating plan for all our people. For years Joyoung
strives to provide unparalleled high-quality products and services promote a
healthy and quality lifestyle spread Chinese food culture and enable our peo-
ple to enjoy a better and healthier life.Our Core Values
People-oriented
philosophy Teamwork
Respect and care for employees help them to grow Encourage teamwork
and recognize their contributions Encourage employees to consciously integrate into the
Be proud of employees' achievements and progress create a fair team rely on their team to achieve personal development
working environment for them and adhere to the people-oriented and develop an ability and habit of communicating and co-
philosophy. operating with their team.Responsibility Health
Be a responsible enterprises and benefit society Choose health undertakings and make health
products
Insist on being responsible to users employees partners and
shareholders and require employees to be sincere pragmatic and Regard health as the core quality of our business; pursue
faithful to their promises. simplicity efficiency and standardization provide employ-
ees with a healthy platform.16 Joyoung Co. Ltd.Company Events
199420172022
Joyoung invented the world's first Joyoung acquired 51% shares of Together with the Wentian mod-
soy milk maker. The company SharkNinja (China) and started the ule the second Joyoung-made
started the business path with a new development model involving "Space Kitchen" was installed in
cup of soy milk. Joyoung has made not only kitchen appliances but China's space station offering ser-
it easy for thousands of families to also other household appliances. vices to more astronauts.drink homemade cooked soy milk
creating an industry and a brand. 2020
2008 Joyoung achieved sales of RMB 10 billion Yuan.
Joyoung was successfully listed on
the Shenzhen Stock Exchange. 2021
2014 Together with the Tianhe core mod-ule the first Joyoung-made "Space
Kitchen" was installed in China's
Joyoung's sales reached RMB 5.943 space station offering healthy water
billion Yuan and the Company got and meals for astronauts.its 100000000th soy milk maker
customer.Environmental Social and Governance (ESG) Report 2022 17
Honors
2022 Top 100 Most Competitive Top 100 Science & Technology En-
Electronic Information Enterprise terprise of China's Light Industry
Top 200 Enterprise of China Light 2022 Red-Top Public Welfare Award Bronze Award of The Gover-
Industry nor's Cup Shandong Indus-
trial Design Competition
2022(18th) China Household Appliances 2022(18th) China Household Appliances In-
Innovation Award "2022 Most Influential novation Award "Product Innovation Award"
Chinese Small Household Appliance Brand"18 Joyoung Co. Ltd.ESG Management
Joyoung regards "health and innovation" as the essence of its brand and embodies the concept of healthy green and sustainable develop-
ment in its enterprise management activities. By creating an environmentally-friendly and green environment for production and operation
activities the Company constantly makes contributions to the response to global climate change and the achievement of dual carbon goals
(the goal of reaching peak carbon emissions and achieving carbon neutrality). In addition to ensure the healthy growth of teenagers the
realization of common prosperity of urban and rural areas and the common development of enterprises and society it keeps increasing its
investment in public benefit projects that are aimed to improve the nutrition health and education for teenagers and closely focuses on the
core needs of consolidating the results of poverty eradication and rural revitalization. Joyoung remains committed to working together with
all stakeholders to build a sustainable industrial ecology and pursue sustainable development.Identification of Substantive Issues
In 2022 we identified 15 substantive issues that have a great impact on ourselves and our stakeholders including green product re-
search and development customer and consumer rights protection intellectual property protection intelligent manufacturing and
digitization supply chain management employee training and development information security and privacy protection resource
conservation and renewable resource utilization green workplace business ethics and anti-corruption carbon emission reduction the
development of an environmental management system technology research and development and innovation product quality and
safety and compliant operation. We will respond to these issues and disclose relevant information in this report.Governance Responsibilities
●?Complaint operation
●?Business ethics and anti-corruption
●?Intellectual property protection
●?Information security and privacy protection
Social Responsibilities
●?Customer and consumer rights protection
●?Intelligent manufacturing and digitization
●?Supply chain management
●?Employee training and development
●?Technology research and development and
innovation
●?Product quality and safety
Environmental Responsibilities
●?Green product research and development
●?Resource conservation and renewable re-
source utilization
●?Green workplace
●?Carbon emission reduction
●?The development of an environmental
management systemEnvironmental Social and Governance (ESG) Report 2022 19
Stakeholder Communication
The Company attaches great importance to communication and exchange with internal and external stakeholders. By ensuring
smooth and diversified communication channels and maintaining close contact with stakeholders we gain a deeper understand-
ing of the demands and expectations of all stakeholders strive for trust and support from all parties and continuously improve the
Company's ESG management work.Stakeholders Demands and Expectations Communication and Response
●?Operational compliance
●?Operational compliance
●?Stable performance growth
●?Improved risk management
●?Protection of shareholders
Shareholders ●?Regular and temporary information disclosures
●?Full disclosure of information
●?Zero tolerance for corruption
●?Investor Relations Management
●?Smooth investor communication channels
●?Anti-corruption
●?Operational compliance ●?Compliance with laws and regulations
Government and
●?Compliance with regulatory requirements ●?Regulatory Agencies Acceptation of regulatory inspections
●?Response to national development policies ●?Regular and temporary information disclosure
●?Innovative R&D design
●?High-quality products
●?Responsible marketing
Customers ●?After-sale services
●?High-quality and efficient services
●?Privacy protection
●?Protection of customer privacy and security
●?Employment and rights protection ●?Protection of employee rights
●?Employee compensations and benefits ●?Transparent salary system
Employees ●?Career development and training ●?Smooth promotion channels
●?Employee safety and health ●?Sound democratic management
●?Democratic communication ●?Abundant care for employees
●?
Supply Chain Management Sunshine procurement and responsible pro-●?
Suppliers curement
●?Honest and friendly cooperation
●?Supplier assessment
●?Participation in industry exchanges
The Industry ●?Innovative development
●?Industry-university-research cooperation
●?Low-carbon operation ●?Environmental management
The Environment
●?Environmental action ●?Green workplace
Communities and ●?Social welfare ●?Public benefit projects
the Public ●?Rural revitalization ●?Volunteer activities01
Steady and
Sustainable
Development
Guaranteed by
Sound Governance
Our Philosophy
Joyoung continuously improves its corporate
governance capacity and strictly abides by laws
regulations and industry norms. It formulates
and implements sound internal governance
mechanisms and efficient management systems.It ensures smooth communication with investors
and conducts timely disclosure of information
to stakeholders. In addition the Company also
ensures stable and sustainable development
through improved risk prevention and internal
control measures intellectual property protec-
tion and information security management.Our Action
●?Corporate Governance and Information Disclosure
●?Investor Relations Management
●?Risk Management and Internal Control
●?Intellectual Property Protection
●?Information Security Management
SDGs Benchmark22 Joyoung Co. Ltd.Corporate Governance and Information Disclosure
To safeguard the legitimate rights and interests of the Company shareholders and creditors and regulate the organization and
conduct of the Company Joyoung strictly abides by relevant laws and regulations such as the Company Law of the People's Re-
public of China Securities Law of the People's Republic of China and the Code of Corporate Governance for Listed Companies
and has established the general meeting of shareholders the board of directors the subordinate special committees the board of
supervisors and the management. In accordance with its actual development needs and requirements under regulatory authori-
ties it has established a multi-level management system based on the Articles of Association which covers all aspects of its opera-
tion ensures the continuous optimization of the corporate governance structure and the standardized operation of the Company
and effectively safeguard the rights and interests of the Company and all shareholders.General Meeting of Shareholders
The Company regulates the convention holding
and voting procedures of the general meeting of In 2022
shareholders strictly according to provisions and
requirements of its Articles of Association and
Rules of Procedures for the General Meeting and The Company held a total of 3 general meetings of shareholders
Code of Conduct for Controlling Shareholders
and Actual Controllers treats all shareholders
equally and effectively guarantees the rights and
interests of small and medium shareholders.Board of Directors
The Company strictly in accordance with relevant
provisions and requirements of its Articles of Associ- As of the end of 2022
ation Rules of Procedures for the Board of Directors
and Working System for Independent Directors and
as guided by the general meeting of shareholders The Company's board of directors consists of 3 directors and 3
regulates the convention holding and voting pro- independent directors including 3 female directors
cedures of the board of directors and ensures that
the directors can effectively exercise their powers. All
the directors have worked strictly according to the In 2022 the Company held a total of 7 board meetings
regulations attended the board of directors and the
general meeting of shareholders conscientiously
and performed their duties diligently.Board of Supervisors
The Company elects supervisors strictly accord-
ing to relevant regulations such as its Articles As of the end of 2022
of Association and Rules of Procedures for the
Board of Supervisors and supervises the perfor- The board of supervisors of the Company consists of
mance of the duties by the directors and senior
officers by formulating the rules regarding the 3 supervisors
procedures of the board of supervisors.In 2022 the Company held a total of 7 meetings of
the board of supervisorsEnvironmental Social and Governance (ESG) Report 2022 23
Information Disclosure
The Company conscientiously fulfills its information
disclosure obligation and disclose corporate infor- In 2022
mation through the media designated by the China
Securities Regulatory Commission and cninf (http://
www.cninfo.com.cn/new/index) in a timely true The Company issued 122 announcements to the public
accurate complete and fair manner strictly accord-
ing to relevant laws and regulations such as the Se-
curities Law of the People's Republic of China and
the Information Disclosure Management System.Investor Relations Management
Joyoung keeps close communication with investors keeps abreast of the expectations and requirements of the investors for the Company
and fully safeguards the legitimate rights and interests of the investors especially small and medium investors. The Company provides
abundant and convenient communication channels communicates with the investors in good faith in a number of aspects through the
"Hudongyi" platform (http://irm.cninfo.com.cn/) of Shenzhen Stock Exchange our annual report online presentation the investor relations
interactive platform of Panorama Web (https://www.p5w.net) online and offline exchange meetings with analysts investors' on-site re-
search activities institutional investors' reverse roadshows and other means to establish and maintain good investor relations.In 2022
The Company released a total of 5 investor records and answered 75 questions from the interactive platform
Risk Management and Internal Control
Joyoung attaches much importance to internal control and risk management constructs a risk map framework to set up three
lines of defense for risk management according to each organizational structure formulates internal regulations such as Internal
Audit Control Procedures Risks and Opportunities Control Procedures and Emergency Preparation and Response Control Proce-
dures and runs risk training courses to standardize the risk management and control procedures.Strategic Planning Operation Support
Layer Layer Layer Layer
●?Strategy formulation and ●?Planning ●?Product lifecycle management ●?IT system security and busi-
execution review ness project management
●?Monitoring execution ●?Channel management
●?Internal control environment
●?Operation management
●?External environment
●?Basic R&D management
Organizational structure of internal control responsibility24 Joyoung Co. Ltd.Intellectual Property Protection
Joyoung focuses on the quality of innovations and the protec-
tion of patents. As stipulated by the Trademark Law of the Peo- In 2022
ple's Republic of China the Patent Law of the People's Republic
of China and other laws and regulations it has established a
complete system for patent risk control and trademark protec- The Company acquired 1797 new patents
tion given patent protection for its core products and carried
out patent monitoring analysis and patent infringement investi- The total number of its patents reaching 11648
gation on competing products on a regular basis. Furthermore
Joyoung's patent administrators have organized patent training
as needed by technical personnel in R&D contract technolo-
gy industrial engineering and other sectors to improve their
awareness of intellectual property protection and enhance their
patent writing and retrieval capabilities; in addition the internal
Intellectual Property Management Rules and Outstanding Patent
Reward Rules have been formulated for rewarding authorized
patent inventors and encouraging technicians to actively dis-
cover patentable points in their design and improvement work.Information Security Management
Based on the philosophy of "reducing information risks and en-
suring stable development of the Company's business" Joyoung
never slackens its effort to ensure information security. To create
a safe network environment it has formulated multiple internal
regulations such as Online Management Rules on Information Sys-
tem Joyoung Information Security Policy Rules on Information
Security Incidents Management and Rules on Personal Informa-
tion Protection Management. It keeps improving its data security
management system and fully implements information security
protection measures.To ensure the security and confidentiality of its information the
Company strengthens the information security awareness of its Information security
employees through thematic training. To this end it regularly or- education and training
ganizes employee information security training whose contents
include but not limited to the risk of data leakage the charac-
teristics of network attacks and relevant preventive measures
password setting methods the Company's confidentiality policies
etc. Through such training the Company improves the informa-
tion security literacy and skills of its employees and helps them to
better understand the importance of information security avoid
accidental information leakage and other risks which helps to im-
prove the Company's information security work and its stable and
sustainable development.The Company adopts multiple data backup methods to ensure the reliability and integrity of its data backup including real-time
backup of important data regular backup system and backup data stored in multiple locations. The Company also regularly
checks backup data to ensure that it can be quickly restored when needed. In addition the Company has developed a professional
data backup management team to supervise and ensure the implementation of the above-mentioned data backup methods and
timely deal with problems and anomalies in the backup process. These methods of the Company ensure high-standard high-qual-
ity data backup which provides a reliable guarantee for its information security and sustainable and stable development.Environmental Social and Governance (ESG) Report 2022 25
Safety Reinforcement of Joyoung Aixiachu APP by Hired Net-
work Technology Experts In 2022
The Company hired a professional third-party organization to carry out an iOS The Company issued 13 system-
application security test and application security vulnerability test for Aixiachu
APP. During the testing process the third-party organization conducted a com- atic test reports
prehensive in-depth scan of the application discovered and reported poten-
tial security vulnerabilities and risks which helped the Company to strengthen
security measures in a timely manner and ensured the security and stability 7 vulnerability scanning reports
of the application. The Company will continue to pay attention to the security
of the application and take effective measures in time to provide users with a
high-quality safe and reliable application experience. including 4 server scans
3 application scans
The Company hired a third party to reinforce its APP
Business Ethics and Anti-Fraud
Joyoung attaches much importance to the improvement of its anti-corruption mechanism. It has formulated a series of internal
regulations for this purpose such as Anti-fraud Management Rules Auditing Supervision Management Rules and Complaint and
Suggestion Management Rules and established various channels to accept complaints and suggestions from its employees suppli-
ers distributors consumers etc. Through regular reviews of the implementation of business ethics anti-corruption and anti-brib-
ery rules and training sessions on clean practice it standardizes the professional conduct of its employees highlights honesty and
dedication and prevents the occurrence of any damage to the interests of the Company and shareholders. These measures help
to strengthen the Company's internal management improve corporate conduct and reputation and lay a solid foundation for the
Company's sustainable development.In 2022
The Company carried out 7 offline anti-corruption training sessions covering more than 900 trainees
100% of its employees signed online to learn the integrity rules
8 articles about integrity such as Joyoung's Pursuit of Integrity were released through the WeChat official account "Hon-
est Joyoung"02
Product
Responsibility
and Innovation
Our Philosophy
Joyoung regards health and innovation as the
essence of its brand and keeps making tech-
nological breakthroughs to satisfy people's
yearning for a better life. In 2022 the Compa-
ny innovated its products and services around
customers' new needs advocated a healthy
lifestyle and continuously improved quality
and customer experience creating healthy
convenient and high-quality diet solutions for
customers. In the meantime the Company
adhered to responsible marketing strategies
to enhance mutual trust and good relation-
ship with customers.Our Action
●?Innovation-Driven Development
●?Product Quality Assurance
●?Customer Experience Optimization
●?Responsible Marketing Strategies
SDGs Benchmark28 Joyoung Co. Ltd.Innovation-Driven Development
Joyoung always insists on innova-
tion-driven development. In 2022 In 2022
the Company made a lot of beneficial
explorations: it renewed its incentive
system of innovation fueled its growth The Company's total R&D investment reached RMB 390.1305
through digital and intelligent transfor- million Yuan a year-on-year growth of 9.2%.mation and stepped up its new materi-
al research and development facilitat-
ing the application of sci-tech advances. The total number of R&D personnel reached 713 a year-on-year in-
It continuously improved customer crease of 13% and accounting for 25.18% of the total number of
experience satisfied customer needs
and improved the health and hygiene employees.standards of products constantly in-
creasing its brand value.Innovation Incentive Mechanism
In 2022 the Company continuously improved its innovation incentive
mechanism such as its Innovation Software Management System and
used TRIZ (theory of the resolution of invention-related tasks) theory
and tools to continuously optimize its innovation platform and R&D
review process. These efforts helped R&D departments to analyze and
solve problems efficiently and produce optimal innovation solutions
systematically solved technical problems in R&D work and facilitated
new product development product and process improvement techni-
cal research and intellectual property protection management.First prize of the Zhejiang division of 2022 China
Innovation Methods Competition
In 2022
The Company obtained 1797 new patents and 52 new copyrights the number of trademarks and word regis-
trations held increased by 240 year-on-year and the number of its software patents increased by 21 year-on-year
The Company competed in the Zhejiang division of 2022 China Innovation Methods Competition winning 1 first prize
(selected for national competition) 2 third prizes and 1 outstanding awardEnvironmental Social and Governance (ESG) Report 2022 29
Relevant personnel and
organizational structure BU application mechanics Regular level certification Achievements in 2022
Leadership exercised by the Theoretical empowerment + Semi-annual and annual reviews TRIZ mechanism was applied in
Company and tasks solved by project implementation + level ensuring efficient absorption all projects and annual reviews
BU personnel certification transformation and application gave level-1 certification to 183
employees level-2 certification to
71 employees and level-3 certifi-
cation to 12 employees.Creative
ideas of employees were encour-
aged and some were turned into
top-selling products
TRIZ Innovation Management Mechanism
Regularly-Held Internal Product Innovation Contests Increasing the Company's Creativity
Joyoung works hard to create an
innovative atmosphere within itself.Apart from improving its innovation
incentive mechanism it regularly
holds innovation activities and
contests such as "Joyoung Innova-
tion Day" "Tackling Key Problems
in Product Innovation" "Product
Innovation Contest" and "R&D
Competition" as a way of excavating
innovation potentials of employees
continuously enhancing the en-
dogenous growth incentives of the
Company and facilitating the appli-
cation of research results.Joyoung Product Innovation Contest
Innovation Fueled by Digital and Intelligent Combination
In 2022 the Company upgraded its products and services with digital and intelligent technologies such as IoT voice recognition
and image recognition technologies cloud computing and intelligent sensing. These improvements further enhanced the quality
of the Company's products bettering their functions and optimizing the customer experience injecting new energy for the Com-
pany's long-term development and sustained growth.30 Joyoung Co. Ltd.Innovation Fueled by Digital and Intelligent Combination
●?The application of 4G LTE wireless technology significantly improves customer experience (the suc-
cess rate of connecting 83 % - > 99 % the user connecting rate 32.3 % - > 62.6 % and the software
IoT utilization rate 10.7 % - > 72.3 % ) and makes up for the intelligent connection requirements of the
Technology Company's low-end products.●?Intelligent Sensing Technology helps the Company to realize the centralization of service capabili-
ties optimize the IOT3.0 system and streamline communication protocols (TLS encryption proto-
col technology). The adoption of message-driven model and micro-service architecture expands Intelligent
and improves the load capacity and security. Sensing Tech-
nology
●?The integration of visual navigation technology and sensors such as gyroscopes odometers wall
sensors etc. actualizes real-time positioning global planning intelligent obstacle avoidance auto-
Cloud matic recharge power-off continuous scanning and other functions.Computing
Technology
●?The combination of natural language processing technology and knowledge graphs supports the
rapid and deep understanding of massive product knowledge. Mobile-device voice recognition
realizes human-machine dialogue without increasing hardware cost and the integration with the
existing IOT system through the disassembly combination and forwarding of instructions issued
from the cloud. The accuracy rate of speech recognition is more than 95% and the success rate
of interaction is more than 85%. Personalized voice customization is realized so that the machine Voice Recogni-
can respond in the user"s favorite voice and issue timely voice prompts meeting the personalized tion Technology
needs of users.●?The application of the image recognition technology actualizes a comprehensive analysis and
rapid processing of the scene: fast pruning and compression processing realized without harming
accuracy or occupying extra memory and CPU resources for 4 scenes and 18 categories; dynamic
machine optimization test set recognition rate reaching 97% and dynamic test recognition rate
reaching > 90 %; intelligent partition realized including low object detection and other functions.The research on 3D-TOF technology greatly improves the progress of obstacle detection (1cm) and
makes the sweeping robot more intelligent.Image Rec- ●?In terms of industrial detection industrial cameras are used to quickly check the cooking degrees
ognition of the potato strips for grade rankings. The replacement of manual labor has greatly improved the
Technology working efficiency by 8.5 times efficiency and the accuracy rate by 10 times.Results achieved through the innovation fueled by digital and intelligent combinationEnvironmental Social and Governance (ESG) Report 2022 31
Innovation in R&D
In 2022 the Company upgraded its existing products from the aspects of health safety and quality through technology research
and development and gained market advantages by spotting and meeting the needs of customers making a contribution to the
progress of the entire industry.
2022 Product Upgrading Through the Development and Application of Space Antibacterial Materials
and Graphene Materials
In 2022 the Company's R&D team developed antibacterial protection materials for drinking water channels of drinking water dis-
pensers in space stations. Our modified zinc oxide antibacterial material has good antibacterial effect and durability up to 99.99%
antibacterial rate and meets the antibacterial requirements for water distribution systems in space stations. The antibacterial
function does not change the weight appearance and performance of the original drinking water dispenser while meeting the
requirements of the astronauts' water hygiene and safety. We applied this technology to the home appliance and launched Space
Rexiaojing series products in 2022 creating high-quality home appliances made with cutting-edge technologies for the people.In addition in 2022 the Company also carried out graphene materials research. This material can realize rapid heating using only
1/2 of the heating time realized by metal pipes. In the meantime the material has a luminous function which means that cookers
made with it often do not need to rely on light bulbs to realize the charcoal grilling effect. Products made with this material can
achieve the goal of low-fat and healthy cooking meeting the health needs of customers.Product Quality Assurance
The Company carries out a quality management strategy of one center one chain
and four key points i.e. customer-centered whole life cycle management as a chain
implementation of four core management and four excellences adherence to the
quality culture of continuous improvement and realization of customer demand to
customer satisfaction. The Company meets the ISO9001 quality management system
standards and pays attention to the special requirements of customers. It adopts
Joyoung acquired ISO Certificate 9001
process control ensuring that all the standards are met and all requirements are sat- for its quality management system.isfied. It enhances its quality management system through written regulations and
documents such as management manuals procedure documents and other institu-
tions stipulated by official documents. Such efforts guarantee compliance with laws
and regulations and ensure customer satisfaction.
0401
Satisfaction Needs
Quality control Demand and risk
improvement of management
suppliers
Customer
03 Product whole life 02
cycle management
Assurance in Development and
mass-production verification control
consistency
Joyoung Quality Management Philosophy32 Joyoung Co. Ltd.Our vision to maintain a
quality organization
carrying out management around customer needs and covering all links in
product whole life cycle management;continuously providing products that exceed users' expectations;
helping employees to realize material rewards and gain a sense of accomplishment.●?Identification of cus- ●?Excellent ability to adapt to ●?Optimized test automation ●?Monthly report meeting
tomer needs and risk new products from suppliers of heads of department
management ●?Supplier-testing capability
●?Management and control of ●?Instant incentives
●?Early verification in the key processes and dimensions ●?Feasibility test of schemes
design phase ●?1: 1 Conversation
●?Assurance in mass-produc-
●?Early verification of man- tion consistency ●?Quality organization
ufacturability with efficiency improved
●?Change management by 30%
●?Adaptation of the highest
standards in the industry ●?Selection of quality suppliers ●?Product knowledge
training
Covering all links in product whole life cycle management; striving for continuous improvement
The Four Strategies of Joyoung Quality Management
Product Control Process
Joyoung is committed to product innovation and optimization. It has established and
regularly upgraded relevant internal control systems such as those stipulated by Product In 2022
Development IPD Process and GTM Process Management System utilizing IPD + GTM pro-
cedures to realize new product quality monitoring throughout the whole life cycle. The warranty-period repair rate
In addition with the implementation of QMS and other management systems the Com- decreased by 8.22%
pany has begun its era of intelligent manufacturing management. It relies on digitalized
management to realize high-quality production exercises high-quality management
throughout the whole life cycle of products pays attention to process control in each link compared with last year the
and works hard to reduce product defect rate improve pass rate and realize intelligent bad review rate decreased by
manufacturing. 9.60%
IPD procedure GTM procedure
and the quality accident rate
IPD procedure adopts a matrix-based organ- GTM procedure is interlocked with IPD pro-
izational structure to supervise the operation cedure of product development to ensure decreased by 30.10%
of a project and realize quality monitoring that new products become popular on
throughout the product development pro- the market. The process standardizes the
cess. In the meantime a technical expert whole-process management of a product
committee (composed of senior experts of throughout its product life cycle improves
the Company and technical leaders of rele- concrete management and operation meth-
vant departments) is established as a Com- ods and builds a mechanism for the creation
pany-level technical authority to coordinate of billion-level-selling trending products.related work provide technical support for
product BU realize R & D resource sharing
and ensure the implementation of technolo-
gy-driven product strategy.Excellent management
Excellent testing efficiency
Excellent manufacturing quality
Excellent design qualityEnvironmental Social and Governance (ESG) Report 2022 33
Customer Experience Optimization
Joyoung focuses on building an after-sales service brand "Sunshine Service". It upholds "integrity warmth transparency and hap-
piness as its core service principle and practices "sunshine service and hearty service for 365 days". It is committed to building an
omni-channel excellent and high-efficiency service system to meet various new needs of loyal customers and the other involved
products and channels. It provides satisfaction-oriented flexible customer services and value-added services with industry in-
fluence as a way of satisfying the diversified needs of customers and establishing its high-quality service reputation in the small
household appliance industry.Convenient Efficient Demand
Service Contacts Resolution
●?Proactively embrace ●?Through the advanced
new demands for inter- human-computer in-
connected services and teraction and time-lim-
facilitate users' consul- ited closed-loop mech-
tation and complaints anism the efficiency of
in a multi-channel and meeting user needs is
multi-mode manner better than the indus-
try average
Excellent Service Professional
Network Service Team
●?The 2000 stable pro- ●?4 0 0 0 p r o f e s s i o n a l
fessional outlets uni- engineers with an av-
fied store image and erage working age of
sales-marketing inte- over 5 years who have
gration making it No. 1 received corresponding
in the industry pre-job training and are
subject to star-level as-
sessment management
Joyoung
Sunshine
Service
Powerful Supply
Advanced Service of Machine Acces-
Digitization sories
●?Vigorously promoting ●?Systematic planning
the digitization of servic- reserve distribution
es and online data appli- and emergency mech-
cations and improving anisms ensure the best
the efficiency of service accessory supply ca-
processes by 50%. pacity in the industry.Win-Win Customer Featured Val-
Cooperation ue-added Services
●?Adhere to professional ●?Featured services with
services conduct timely industry influence in-
product and channel cluding extended war-
transformations meet ranty periods trade-
customer needs and in five-free security
achieve win-win coop- inspection etc.eration with customers.34 Joyoung Co. Ltd.In 2022
The Company received 124 complaints about products and services. Its complaint handling rate was 100%
and the satisfaction rate for its services which was investigated through follow-up calls was 97.5% outshining its
counterparts in the industry
Customer Service Management
The Company formulates and regularly updates its internal management institutions such as Process Specification for Application
and Revision of Featured Service Policies for Joyoung Products Management Regulations on ‘Replacement Instead of Repair'
Service Management Regulations for Handling Quality Issues Complaint Management Regulations etc. It constantly improves its
customer service management system and standardizes relevant service management procedures and regularly conducts the cus-
tomer satisfaction survey to ensure professional efficient and satisfactory customer services.The Company implements full-link customer complaint management and includes the handling of all types of customer com-
plaints including those about products and services into the management system. A customer complaint will be reported to rele-
vant department(s) in time and corresponding response will be made within 30 minutes of receiving the complaint report. Rele-
vant complaint handling report will be submitted within 24 hours of making the response allowing customer service staff to make
follow-up phone call in time. As to the treatment of some special cases they will be monitored in accordance with a special time
management system and usually involve the timely return and replacement of sold products. In addition the Company realizes
online service by building a digital service platform that shares service information and integrates service functions.Sources of Service Customer E-commerce
service data outlet call We-Chat Weibo customer Website SMSservice
Login type
Store Mainte- Instal- Replace- Val- Store Policy Service Engineer PC end service nance lation ment ue-added manage- commu- monitor-
Outlet manage-
service service service service ment nication ing appraisal ment
Consult- Follow-up Complaint Quality
IOS end Call
Accesso- Invento- Turnover Distribu- Quality
center ing man- manage- manage-
inspection
manage- ryman- ry man- manage- tion man- manage-agement ment ment ment agement agement ment agement ment
Cus- Customer Settle- Returning
Android end tomer Informa- Service User User's ment
Insur- Accesso-
ance set- ry settle- and re-
Assess-
records tag note manage- placement ment set-data tion ment tlement ment settlement tlement
Data analysis Satisfaction Key nodes Complaint re- Costport submission Quality data
Platform External-WeChat com-
system docking WMS CRM
ERP Hotline system merce and e-commerce
platforms
Joyoung Digital Service PlatformEnvironmental Social and Governance (ESG) Report 2022 35
Customer Service Channels
The Company has established a reliable convenient and intelligent omni-channel customer service model which involves off-line
service outlets AI customer service robots that stand by 24 hours a day "Sunshine Service" WeChat Applet Call Center profession-
al VIP service personnel and product experts. This full-coverage high-quality service network is the best in the industry and pro-
vides customers with high-quality services.
2000 Joyoung Service Outlets Across China Satisfying Customer Demand in Different Areas
Joyoung runs 2000 service outlets across China. These out-
lets boast uniform store image and service standards offering
services to customers in major cities counties and towns of
the country. Some core cities may be equipped with multiple
outlets. Assisted by JD Express for Repair they offer custom-
ers best-quality service in different areas.All the outlets are run by distributor after-sales + special sales
integration model which ensures the stability of the service
network convenient services for customers improved cus-
tomer satisfaction and a good brand reputation.Off-line Joyoung service outlet36 Joyoung Co. Ltd.Featured Value-Added Services
To safeguard customers' rights and interests meet their differentiated needs and continuously improve their satisfaction and
brand loyalty Joyoung provides customers with diversified value-added services which are the best in the industry. In 2022 the
Company provided customers with both regular services and differentiated value-added services which included extended warran-
ty periods for "replacement instead of repair" service extended warranty periods for machine parts and warranty services with a
warranty period exceeding one year.Featured Customer Services
●?Strictly implementing the country's regulations on the return replacement maintenance of sold
goods allowing the return of sold products for quality reasons within 7 days the replacement of
Regular services sold products for quality reasons within 15 days and the free repair of old products for quality
reasons within 1 year (excluding products with "replacement instead of repair" service)
●?"Replacement instead of repair" service allowing the free replacement of a product with quality de-
fects sold within 1 year and trade-in of an old product sold more than a year ago for a new one (5-year
depreciation schedule)
●?Extra long warranty period for designated accessories such as the 10-year free-replace period for
Value-added services Y951 motors
●?Designated product exceed 1-year free-repair period such as the 3-year free-repair period for 40N7
Featured Customer Services of Joyoung
96.8%95.9%96.6%96.7%96.5%97.4%
Surveyed service 94.1% 93.9% 94.0%
satisfaction rate in
recent years
*Data source: data before 2018
was offered by third-party sur-
vey conducted at the request
of our market research depart-
ment and that after 2018 was
provided by our internal survey.
201420152016201720182019202020212022
98.3%98.6%99.4%99.1%99.1%99.2%
Changes in satis- 96.2% 96.7% 97.0%
faction rate key 95.9% 95.7% 95.7%
indicators in recent
three years
2020
2021
2022
Local hotline 400 hotline Store service After-sales
service policiesEnvironmental Social and Governance (ESG) Report 2022 37
Responsible Marketing Strategies
While actively pursuing sustainable development the Company insists on responsible marketing. To better fulfill its corporate so-
cial responsibility the Company cooperates with its sales channel partners to promote multi-dimensional responsible marketing
promising not to provide consumers with false or misleading information about products and services building mutual trust with
consumers and helping them to make sustainable choices.Creating a Sound Marketing System
To ensure that all its marketing activities do not run counter to its social and professional responsibilities and comply with the
generally-accepted principle of fair competition and that all its sales channel partners are aware of the importance of standardiza-
tion of marketing activities the Company signed with its own distributors 2022 Distribution Agreement which legally ensures the
standardization of product publicity activities. Besides the Company has formulated and implemented internal regulations such
as the Distributors Compliance Management System and Distributors Grading Management System which ensures the manage-
ment of distributors based on their grades and regular distributor training and encouraged these sales channel partners to provide
high-quality services and achieve high-quality development.Marketing Communication Channels
The Company embraces the "Internet+" trend while exploring business innovation paths and enterprise transformation methods
and creates a unique combination of online shopping malls and offline stores to meet the needs of different customers.●?Further attention and investment will be ●?On the basis of the existing tens of thou-
paid to social media platforms such as Tik- sands of sales outlets nationwide Joyoung
Tok Xiaohongshu Weibo and WeChat. continuously improves and optimizes
its offline sales network while exploring
●?Joyoung has run different online flagship new retail business models. It promotes
stores and live broadcast rooms for different the construction of the space technology
product categories channels and customer model store named Shopping Mall. By
groups and relied on high-frequency diver- combining high-frequency diversified
sified and multi-platform online live stream- and multi-platform online live streaming
ing activities to achieve rapid sales. Online channels activities with offline experience and digital
●?The steady development of shelf e-com- operation it has realized O2O-integration
merce business and the surging growth of development and high-value conversion
content e-commerce channels represented for consumers and built a three-dimension-
by the Tik-Tok have effectively enhanced the al and multi-level sales network covering
use and purchase frequency of small kitchen different consumer groups.appliances conveying the gorgeous appear-
ance high-tech functions and good user ex-
perience among others of small household
appliances to consumers in a better way
and providing a more suitable carrier for the
synergistic development of the Company's
online and offline business. Offline channels
Sales Channels03
Shared Responsibility
and Win-Win
Cooperation
Our Philosophy
Joyoung actively integrates ESG concept
into its procurement and supplier manage-
ment striving to promote the progress of
the entire industrial chain. It has formulated
strict procurement standards and supplier
management system and incorporated into
its supplier selection standards the con-
cepts related to sustainable development
such as environmental protection and
corporate social responsibility which offers
a fundamental guarantee for the quality of
the Company's products. In addition the
Company constantly strengthens cooper-
ation and exchanges with universities and
other enterprises in this industry contin-
uously improves its production efficiency
and research and innovation ability and ac-
tively promotes the integration and sharing
of resources for win-win cooperation.Our Action
●?Supply Chain Responsibility Management
●?Common Progress of the Industry
●?Industry-University-Research Cooperation
SDGs Benchmark40 Joyoung Co. Ltd.Supply Chain Responsibility Management
In 2022 Joyoung renewed a series of institutions and mechanisms such as Supplier Management System Based on Grading and
Supplier Introduction Management System Tendering and Bidding Management System Mould Management System Strategic
Supplier Cooperation Agreement etc. ensuring a scientific fair and sustainable supplier management system. The Company ex-
ercises process control over supplier selection and evaluation and works to find and cultivate high-quality suppliers and standard-
ize its supplier management mechanisms. Such efforts ensure that the Company works with high-quality suppliers and acquires
high-quality resources and helps to enhance the stability and competitiveness of the Company's supply chain.In 2022
100% of the Company's core suppliers obtained ISO9001 quality management system certification
The Company provided 51 times training with a total training time of 179.5 hours
Establishment of the most
competitive influential effi-
cient and flexible supply chain
in the small household appli-
ance industry of the world
Demand-oriented establish- Integration of resources re-
ment of a reliable and scientif- moval of BU boundaries and
ic production and marketing establishment of a billion-level
forecasting model super supply chain
Supply chain manufacturabili-
ty improvement Introduction of cross-border
3C / digital TOP resources to
empower the supply chain
Key points of supply chain management in 2002Environmental Social and Governance (ESG) Report 2022 41
Supplier Introduction
The Company requires its suppliers to abide by the Supplier Code of Conduct and sign Integrity Cooperation Agreement with
them. In addition it requires key suppliers such as machine suppliers to establish corresponding quality management systems in
accordance with ISO 9001 TS 16949 or 3C certification to ensure that key suppliers have the laboratory resources and capabilities
that meet the relevant requirements.ESG Risk Management Procurement Integrity Management
●?The Company requires suppliers to abide by ●?The Company has incorporated clauses of
the Supplier Code of Conduct formulated by Integrity Cooperation Agreement into the
JS Global Lifestyle and strictly comply with purchase and sale contracts it signed with its
applicable national and local laws and regula- suppliers.tions to ensure a reliable and responsible
Supplier management measures
Supplier Review
The Company conducts an annual or monthly assessment of its suppliers through various methods and offers relevant incentives.It adjusts its procurement measures based on the assessment results: suppliers are rated with stars; the cooperation with the sup-
pliers that fail to comply with relevant regulations and show little willingness to improve will be terminated; suppliers that show a
willingness to improve will be encouraged.In 2022
Supplier Assessment Supplier Rating According to its supplier man-
●?Suppliers who fail to pass the as- ●?Suppliers will be rated with stars agement system the Com-
sessment will be excluded in the and divided into four groups:
annual list of excellent supplies five-star suppliers four-star pany conducted reviews on
disqualified for bidding for a suppliers three-star suppliers
certain period or even removed and low-score suppliers. Low- 26 suppliers
from the list of suppliers. score suppliers will be required
for improvement and excellent
suppliers will enjoy certain pref-
erential policies.42 Joyoung Co. Ltd.Supplier Communication
The Company regards communication Social respon-
with suppliers as an important means Skills training sibility training
of supplier management. It achieves ●?Quality control order ●?Anti-discrimination
efficient supplier management through management logistics anti-harassment pro-
offline cooperation and online data system operation hibition of child labor
sharing with its suppliers providing a anti-forced labor pursuit of health and safety
solid guarantee for win-win coopera- anti-corruption and fair
tion. In addition the Company organiz- competition
es the supplier conference and training
every year to pass on its strategies to its
suppliers and summarize the previous
achievements and look into the future Environmental training
together with them. Such activities
●?
strengthen cooperation confidence and Energy use climate change water use biodiversity and en-
promote the healthy and sustainable vironmental problems
development of the supplier system.Suppliers' Training
Common Progress of the Industry
At present we are faced with a great historical opportunity for the transformation and upgrading of the manufacturing industry
and high-quality development. Therefore Joyoung works to strengthen its ties with upstream and downstream enterprises in the
industrial chain promote pragmatic cooperation and advocate innovation-driven integration and empowerment. Such efforts
share with the industry Joyoung's strength in technical research and development and experience in product quality and manu-
facturing management and express its value of "Health and Innovation".Seeking Common Progress Through the Participation in 2022 World Manufacturing Convention
The 2022 World Manufacturing Convention jointly held by the PRC Ministry of Industry and Information Technology and the
Shandong Provincial People's Government kicked off in Jinan City Shandong Province in August 2022. Around the theme "New
Paradigm New Momentum and New Ecology" the Convention focused on high-quality development and discussed frontier is-
sues regarding the development of advanced manufacturing industry offering a high-end cooperation and exchange platform for
international cooperation in the manufacturing industry. As a key enterprise of intelligent manufacturing in Jinan City Joyoung
participated in the Convention exhibiting its Space Science and Technology Series small household appliances.The 2022 World Manufacturing Convention Joyoung Space Science and Technology SeriesEnvironmental Social and Governance (ESG) Report 2022 43
Industry-University-Research Cooperation
The Company has been keeping close contact and interaction with scientific research institutions in universities for many years. On
the basis of establishing practice bases more cooperation that is beneficial to students universities and enterprises has been car-
ried out. Guided by the principle of "conducting multi-level multi-channel multi-form cooperation and achieving practical results"
the involved parties give full play to their strengths learn from and cooperate with one another and work together to deepen the
industry-university-research cooperation.Cooperation with Universities Cooperation with Enterprises Cooperation with Research Institutes
●?Tsinghua University Zhejiang ●?Zhejiang Fangyuan Test ●?Ningbo Institute of Materials
University Fudan University Group Technology & Engineering
Southeast University China Agri- Chinese Academy of Sciences;
cultural University Jiangnan Uni- Institute of Physics Chinese
versity Zhejiang Sci-Tech Univer- Academy of Sciences; China Elec-
sity Hangzhou Dianzi University tronics Standardization Institute;
Zhejiang Gongshang University Zhejiang Sci-tech Information Re-
China Jiliang University search Institute Sci-tech Novelty
Retrieval (Evaluation) Center
Industry-university-research cooperation bases
2022 industry-university-research cooperation activities04
Employee
Empowerment
and Joint Growth
Our Philosophy
Since its establishment Joyoung has ad-
hered to such beliefs: employees are the
main force of enterprise development;
the excellent employee management
system underpins the steady operation
and development of the Company. Joy-
oung seeks to progress together with its
employees and strives to provide them
with multiple career choices equality at
the workplace and guaranteed rights
and interests.Our Action
●?Recruiting Compliance
●? Employee Development
●? Safety and Health
●? Employee Care
SDGs Benchmark46 Joyoung Co. Ltd.Recruiting Compliance
Employee Rights and Interests
The Company strictly abides by Labor Law of the People's Republic of China Labor Contract Law of the People's Republic of China
and other relevant laws and regulations. It proactively responds to the government's call and gives priority to stabilizing employ-
ment and ensuring people's livelihood. It recognizes and safeguards the legitimate rights and interests of employees: it prohibits
children labor according to laws; it ensures that men and women in the same workplace are given equal pay for equal work and
that the legitimate rights and interests of female employees are guaranteed; it works hard to create a diversified fair and just work-
ing environment eliminating workplace discrimination based on religion gender age mental or physical disability etc.As of the end of 2022
The Company has a total of 2832 employees including 38 physically challenged employees.All (100%) the Company's employees are contract employees hired in accordance with relevant laws and regulations
By Gender By Age
36.97%1.66%
45.02%4.59%
63.03%
42.73%
Male Female 50+ 40-49
30-39 29 and below
By Educational Background By the Division of Labor
1.23%
7.63%11.33%17.30%25.35%
21.05%8.97%
2.40%
2.30%
58.76%18.50%
25.18%
Master degree and above Bachelor degree Production staff Sales staff Technicians
College degree Specialized secondary Financial staff Administrative staff Other man-
school and high school agement staff
Below specialized secondary school Other professional staff
2022 Joyoung Employee FiguresEnvironmental Social and Governance (ESG) Report 2022 47
Fair Recruitment
The Company recruits employees through multiple channels includ-
It is the leaders' respon-
ing its official website and official WeChat account third-party re- sibility to find and hire Recruitment is for the
cruitment platforms offline job fairs campus recruitment activities the right employees. Company.and employee referrals. Every year we carry out campus recruitment
to attract outstanding talents from global universities and train them Leaders shall stay Seek common ground
internally via J Project which includes internal executives as profes- open-minded and look while reserving differ-for talents who are
sional mentors creating an internal training mechanism. It ensures ences.better than themselves.an open fair and impartial recruitment process by establishing and Joyoung's Recruitment Philosophy
practicing standardized recruitment measures and thus succeeds
in continuously attracting high-caliber personnel for the Company's
development. All these efforts made by Joyoung are in line with the
government's goal of stabilizing employment.Compensations and Benefits
To give back to employees for their efforts and contributions the Company provides a market-competitive performance-based payment
system and benefits system giving employees basic salaries bonuses subsidies and benefits. In order to standardize the management
of benefits and ensure benefits of the employees the Company has formulated Benefits Management Rules Supplementary Provisions
on Benefits Management Rules and other rules and regularly optimized relevant mechanisms. Apart from giving employees basic benefits
stipulated by laws the Company provides employees with special benefits in medical treatment food housing transportation etc. which
significantly enhanced the sense of belonging and happiness of employees. In 2022 Joyoung launched its first employee stock ownership
plan (ESOP) to further improve its long-term incentive mechanism fully mobilize the initiative enthusiasm and creativity of the managers
and employees attract and retain outstanding talents improve the cohesion of employees and the core competitiveness of the Company
and ensure the stable healthy and sustainable development of the Company.Basic benefits Special benefits
●?Six types of insurance and one fund (endowment insurance unem- ●?Six types of care visits paid to employees on their special days and special
ployment insurance employment injury insurance maternity insur- occasions (birthday/marriage/maternity/illness/accident/funeral care).ance medical insurance supplementary commercial insurance and
housing provident fund). ●?Education sponsorship given to an employee who acquires a higher de-
gree or professional certificate.●?The legitimate right to leave (statutory holidays sick leave marriage
leave funeral leave maternity leave for female employees etc.). ●? Benefits given for festivals and holidays.●?Physical examination for all employees. ●? Allowance and susidies: meal subsidies or free lunch.●?High-temperature subsidy. ●?Other benefits given to employees who have made outstanding contributions.Employee benefits
Joyoung's "Education Sponsorship Plan" Encouraging Employees to Further Their Education
While committed to enterprise development Joyoung keeps encouraging its employees to further their education and rewards those
who have obtained corresponding degrees and professional certificates through its "Education Sponsorship Plan". Apart from that
the Company also tries its best to provide its employees with a new mode of on-the-job education and diversified educational oppor-
tunities through its platform striving to develop a knowledge-based highly-skilled and innovative industrial worker team.The Workers' Union of Joyoung introduces the Education Sponsorship Plan to employees48 Joyoung Co. Ltd.Democratic Management
The Company has established systems and mechanisms for democratic management and communication and regularly convenes work-
ers' conference to hear the employees' suggestions on major issues and decisions regarding the Company's operation and development
and those about the interests of employees. To standardize the business process of the Company and ensure timely communication with
employees and timely response to their opinions and suggestions the Company has formulated the Management Procedures for the Han-
dling and Feedback of Opinions Suggestions Appeals and Feedback of Employees. Last year 120 Joyoung employees attended the 2022
Joyoung workers' conference and 2450 Joyoung employees were represented by an independent workers' union and covered by collective
bargaining agreements (CBAs).In addition the Company has built multiple communication channels to listen to employees' voices including a hotline and a mailbox for
complaints and suggestions an office network information platform a WeChat public account for complaints and suggestions the SOA
platform named the Voice of Customers Joyoung Administration and meetings of various departments at all levels.The 5th Workers' Conference of Joyoung President's Mailbox
Employee Development
Guided by the principle of "combining train- Advanced management
ing and practice on a result-oriented basis" courses
Joyoung has gradually built its own training The training system Intermediate
system. It has adopted an evaluation system management
covering competence appraisals and profes- course
sional behavior appraisals and offered training training electing Elementary
for employees at different levels and from dif- require- management
encour- course
ferent departments through a complete system ments aging analysis
that consists of well-designed training courses Values and attitudes
professional trainers and an effective learning appointment effective- plan
platform. It has also kept improving its training ness evalu- customi-
zation
system from five aspects: requirements analysis ation Training
plan customization curriculum development Trainers Management Training
training implementation and effectiveness eval- Courses
uation. In addition the Company has enhanced training curriculum
implemen-
the system by formulating and implementing develop-tation ment
the New Employee Training Management Rules
External Training Management Rules and Inter- Corporate culture E-Learning Training organiza-
nal Training Management Rules and developed and institutions Platform tion structure
a professional trainer team. It works arduously
to ensure the satisfaction of training needs the
formulation and implementation of training Platform support
plans and the reasonable assessment of train-
ing effect which helps its employees to boost
their career creates a platform to realize their The training system of Joyoung
ability improvement and career development
and sees that the strategic goals of the Company
are achieved.Selling skills training
Production skill training
Marketing skills trainingEnvironmental Social and Governance (ESG) Report 2022 49
In 2022
The Company provided 235749.49 hours of training for its staff each employee receiving an average of
80.8 hours of training.
Special Training Camp for Potential Middle and Senior Managers
Joyoung has established a training mechanism named Special
Training Camp for Potential Middle and Senior Managers. This
camp is presided over by the President of the Company and
the trainers of the camp come from the senior management of
the Company. Within the reporting period a total of 51 Joyoung
employees participated in the Special Training Camp which
also included 10 associate members for each camp session.A session of Special Training Camp lasts for a year and helps
members to improve their management ability and strategic
thinking in an all-round way by providing them with systematic
courses case studies and business operation practice. During
the camp camp members have the chance to directly talk to
and get guidance from the senior management of the Compa-
ny and improve their own thinking behavior and management Special Training Camp for Potential Middle and Senior Managers
skills in such interaction. This camp helps the Company to dis-
cover and cultivate excellent management professionals which
provides strong support for its future development.Training Camp for New Managers
Joyoung helps new managers to better adapt to their new lead-
ership roles through Training Camp for New Managers. Each
session of this camp usually lasts for 8 months and recruits 50
members. The camp enables its members to understand and
adapt to their management roles and through management
case studies helps them to improve their management skills in
an all-round way and quickly accumulate practical experience.This camp turns its members from technicians into professional
managers by imparting management knowledge and skills
to them improving their communication and coordination
ability and enhancing their understanding of the Company's
strategies. By studying various management cases the camp
members have a deeper understanding of the Company's man-
agement philosophy and management methods and learn to
apply them to their own work to constantly improve their own
management ability.Training Camp for New Managers50 Joyoung Co. Ltd.TRIZ Camp
Joyoung utilizes TRIZ camp to enhance its innovation capacity and relevant mech-
anisms. The camp is run by 11 professional trainers who provide comprehensive In 2022
guidance and support for camp members and major programs such as knowledge
learning program BU practical training program and TRIZ case study program
which are intended to improve camp members' innovation knowledge and skills. 144 Joyoung employees
The knowledge learning program allows camp members to systematically learn
the basic TRIZ theory and practical skills and see how TRIZ tools are applied in dif- acquired TRIZ Master Certi-
ferent scenarios in practice. The BU practical training program enables camp mem- fication (Level 1) and 48
bers to use TRIZ tools to solve practical problems in simulated cases and improve
the ability to solve practical problems. The TRIZ case study program shares typical obtained TRIZ Master Certifi-
TRIZ cases with camp members helping them to gain an in-depth understanding cation (Level 2).of the use and effect of TRIZ. In a word employees can master TRIZ innovative
theory and tools through TRIZ camp which provides strong support for the Com-
pany's technological innovation and development.Up to now a total of 183
Joyoung employees have ob-
tained the level-1 TRIZ Master
certi f ication 71 have
gained the level-2 certifica-
tion and 11 have gotten
the level-3 certification.TRIZ campEnvironmental Social and Governance (ESG) Report 2022 51
Scouting for Future Trainers
Scouting for Future Trainers is conducted in OMO mode providing Joyoung employees with a more flexible and comprehen-
sive learning experience by combining online and offline activities. So far 40 courses have been created through this plan
covering various business fields and professional skills and providing diversified learning resources for employees.As of 2022 974 lectures have been given through this plan offering 2207.2 hours of learning resources. This plan enables em-
ployees to grasp the company's business and development strategy improve their professional skills and overall competence
which provides an internal source of energy for the Company's development.Service Skills Training and Assessment
Through on-site training and multi-mode interconnection training the Company has 100% of its customer service staff
well trained making sure that they all have passed a strict examination acquired the relevant certification and mastered
related skills. Apart from this the Company provides a series of technical support including "Niuge Tian Tian Jiang" We-
Chat official account and direct contact with engineers. These efforts help the customer service team to quickly reply to
difficult questions raised by customers and continuously improve its services professionalism and work efficiency.Service Skills Training and Assessment52 Joyoung Co. Ltd.Safety and Health
Joyoung has been paying close attention to its employees' health and safety for all these years. It has established a sound and
complete security risk management and control system adopt effective safety management measures and actively carried out
workplace safety management activities. It conducts regular safety inspections safety assessments and safety emergency drills
and timely issues risk warnings and eliminates potential risks. The Company regularly organizes occupational health and safety
training for employees ensuring that they know how to respond correctly and quickly when emergencies occur. These efforts help
to minimize safety risks and guarantee the safety and health of employees.Occupational Health and Safety Management System
As to the occupational health and safety management the Company adheres to the The ISO45001
principle of "pursuing people-oriented harmonious management realizing risk reduc- occupational health and
tion and guaranteeing safety and health". To protect employees' physical and mental safety man-
health enhance employees' awareness of safe production and ensure safe production agement sys-
the Company has passed the ISO45001 occupational health and safety management tem certificate
system certification and formulated a series of internal regulations such as the Environ-
mental Factors and Hazardous Sources Control Procedures Fire Management Rules
Safety Education and Training Management Rules etc. It makes unremitting efforts to
constantly enhance its occupational health and safety management.Laws regu-
lations and ●?Every year the Company collects the laws regulations standards and other requirements
other require- applicable to its occupational health and safety management and lets corresponding pro-fessional departments review them and find out the specific provisions applicable.ments
Identification of ●?Every year the Company requires each of its departments to identify and evaluate hazard
hazard source sources in their own business activities (including in the involved products and related parties) and to formulate targeted preventive and corrective measures.Emergency ●?Every year the Company formulates emergency response plans and organizes corre-
response sponding emergency drills to identify potential risks and reduce the occurrence of poten-tial risks
Physical exam-
ination for pre- ●?The Company requires workers exposed to occupational hazards to carry out pre-job
venting occupa- on-the-job and after-job medical examinations for occupational disease every year and
tional diseases keeps relevant occupational health records.●?The Company arranges annual occupational health examination for related posts with
Monitoring of exposure to hazardous factors and sets up a sufficient number of eye-catching safety signs
job-related risk and instruction signs in relevant positions. It also equips relevant employees with nec-
factors essary labor protection articles and sees that they use the protection article correctly at
work and replace them in time.Occupational safety and health management systemEnvironmental Social and Governance (ESG) Report 2022 53
Safety Inspection and Emergency Drills
To effectively prevent all kinds of production safety accidents the Company regularly conducts safety inspections for key areas and key risk
points and ramps up its efforts to investigate potential safety hazards. It works obviously to ensure smooth operation and safe production.Standardized Safety Inspection of the Company
In 2022 the Company carried out monthly safety inspections according to
the requirements of relevant management systems and received the safety
inspections conducted by local government departments. Every month the
safety officers of each department of the Company jointly conducted safety
inspections on the factory buildings workshops offices and dormitory
warehouses in the industrial park and actively cooperated with the local fire
brigade and community office when these third parties carried out safety
inspections in the industrial park. These efforts to regularly investigate and
solve potential safety hazards ensure production safety.Safety inspection
Training and Emergency Drill Related to Hazardous Chemicals
To strengthen the management of hazardous chemicals and the emer-
gency response to accidents caused by hazardous chemicals the Com-
pany regularly organizes relevant emergency drills. In 2022 the Company
hired professional emergency response personnel to guide its employees
on how to deal with emergencies such as hazardous chemical leakage
which significantly improved the employees' emergency response ability
and safety awareness. By providing employees with training materials
such as Safety Knowledge about Hazardous Chemicals and Emergency
Response to Hazardous Chemicals the Company has enabled its em-
ployees to have basic knowledge about hazardous chemicals their haz- Hazardous chemicals response training
ard levels and relevant risk control methods and emergency response
processes which has remarkably improved the employee's emergency
response ability.Fire Drill
Regarding the fire protection work the Company sticks to the principle of
"prevention-oriented combined with prevention and elimination" and
works hard to enhance its employees' awareness of fire safety. For these
reasons and to check the feasibility of its fire emergency plan the Com-
pany held the 2022 dormitory fire drill. The drill helped employees to
master the use of fire fighting equipment and improved the Company's
overall fire safety management ability creating a fine atmosphere where
everyone participated in and paid attention to fire safety work.Fire drill54 Joyoung Co. Ltd.Safety Education and Training
The Company regularly organizes various safety education and training activities to improve its employees' awareness of safety
and their emergency responder skills ensuring that they can work safely and scientifically and are able to manage all kinds of po-
tential safety hazards in the workflows. Through regular and standardized thematic training and education activities the Company
sees that every employee bears safe production in mind and strives to actualize safe production safe work and safe life.Requiring employees to receive three-lev-
el safety education and training and keep-
ing relevant records.Informing employees of possible occupa-
tional hazards and supervise them using
protective articles as required.Offering employees to annual occupational
health examinations at the end of each
year and requiring occupational health ex-
amination before and after employment.Keeping occupational health monitoring
records for employees in accordance
with the Law of the People's Republic of
China on the Prevention and Control of
Occupational Diseases and the Compa-
ny's Measures for Prevention and Treat-
ment of Occupational Diseases
Organizing staff symposiums regularly
to hear their opinions and give them
positive guidance.Organizing birthday parties afternoon
tea and other stress- reducing recrea-
tion activities for employees helping
them too to balance work and life.Offering courses to improve mental
health through "Xiaoyang School" plat-
form to help employees alleviate their
psychological distress.Occupational health and safety management activities
Training on Occupational Disease Prevention
In 2022 the Company offered employees training programs on occupational
disease prevention and control covering safety-related issues such as the prop-
er use of chemicals the safe way of using earplugs and the safe operation of
equipment and system. These programs were aimed to improve employees'
awareness and ability of occupational disease prevention minimize the inci-
dence of occupational diseases and ensure employees' safety.Training attendee signature forms for safety
training programs in 2022.Environmental Social and Governance (ESG) Report 2022 55
Employee Care For employee couples For single employees
●?The Company alleviates ●?The Company helps single
The Company heartfully fulfills its duty housing pressure for em- employees to start relation-
of caring for its employees. It discovers ploye couples by offering ships by creating "Joyoung
the needs of employees in time and re- them "Love Apartments". Matchmaker Award" and working with the Worker's Un-
sponds effectively to them. It earnestly ion to hold blind date parties.carries out assistance and relief work
for needy employees. All these efforts Employee
care poli-
increase employees' sense of acquisi- cies
tion belonging and happiness. For retired employees For employees in difficulty
●?The Company pays regular ●?The company of fers help
visits to retired employees to employees in difficulty
who have worked with the including their children
founders of the Company through assistance funds
for employees in difficulty.Blind Date Party "Meet Your Love Around the Corner"
In 2022 the Company established a dating platform for
its employees which was named "Meet Your Love Around
the Corner". This facilitated the communication among "Meet Your
single employees and creates a relaxed and happy atmos- Love Around
the Corner"
phere offering care and support for employees.Catering to the Special Needs of Female Employees
To take better care of the lactating female employees the Company offers
"Mommy Cabin" which ensures a comfortable quiet and private nursing envi-
ronment. Mommy Cabins have all kinds of supporting facilities including spa-
cious nursing room professional nursing equipment and clean mother & baby
products provide convenience and support for female employees.Mommy Cabin05
Low-Carbon
Development
for Our Planet
Our Philosophy
Joyoung pursues green development: it
strictly regulates its environmental be-
haviors earnestly assumes its responsi-
bility and constantly enhances scientific
and standardized environmental man-
agement measures. Joyoung ensures a
low-carbon workplace and regards green
development as its basic developmental
principle. It incorporates the pursuit of
green development into its corporate
culture and practices low-carbon work-
ing adopting a green development para-
digm highlighting energy efficiency con-
sumption reduction emission reduction
and environmental protection.Our Action
●?Environmental management system
●? Emphasis on energy efficiency and
carbon reduction
SDGs Benchmark58 Joyoung Co. Ltd.Environmental Management System
Kitchen appliances must first satisfy consumers' need for health.With this in mind Joyoung has successfully established itself as
a positive healthy high-quality and eco-friendly brand through
years of hard work. Environmental problems caused by tradi-
tional industries such as those involving wastewater and air and
noise pollution do not exist in the daily production and business
activities of the Company. As to other energy-saving and emis- Joyoung acquired ISO
sion-reducing standards the Company's performance always Certificate 14001 for its
meets relevant national standards. In 2022 the Company did not environmental manage-
get involved in any violation of environmental protection laws ment system.and regulations or pollution accident disputes and it did not
receive any administrative penalty for violating environmental
protection laws and regulations.Emissions and Resources Management
Joyoung regards green development as an important part of scientific development and understands it as a resource-saving and
environment-friendly development paradigm. Up to now the Company has already established a rigid waste management system
through the formulation and implementation of Solid Waste Management Rules which requires each department to be responsi-
ble for the generation classification and collection of solid waste within itself. As to the disposal of hazardous wastes the Compa-
ny entrusts this task to qualified suppliers.Trade-in Program Promoting Green Consumption of Smart Home Appliances
In July 2022 the PRC State Council In-
formation Office highlighted the need of
promoting green consumption of smart
household appliances and issued Meas-
ures to Promote the Green Consumption
of Smart Home Appliances. Joyoung
responded immediately and promoted
trade-in program across the country
encouraging consumers to trade in their
old household appliances not necessar-
ily Joyoung products for discounts on
new Joyoung products. This helped to
promote a scientific and reasonable atti-
tude toward consumption and facilitat-
ed the green and healthy development
of the home appliance industry.In 2022 the Company's after-sales ser-
vice outlets all over the country collect-
ed about 160000 used household ap- Trade in used home appliances for new products.pliances through the trade-in program
and these used appliances were given to
local professional recycling companies
for proper disposal.Environmental Social and Governance (ESG) Report 2022 59
Energy Consumption Statistics
Indicator Unit 2020 2021 2022
Total consumption of
purchased electricity kWh 12681335 11233940 12653572
Electricity Intensity kWh/RMB 0'000 Yuan of revenues 11.30 10.66 12.43
Electricity Efficiency RMB 0'000 Yuan of revenues/kWh 0.09 0.09 0.08
Notes:1. Electricity intensity reflects the electricity consumed per RMB10000 Yuan of output value. The less electricity consumed per unit of output
value the lower the electricity consumption intensity.
2. Electricity efficiency reflects the revenues per kWh. The greater the output value per unit of electricity consumption the higher the electricity
efficiency.Water Consumption Statistics
Indicator Unit 2020 2021 2022
Water Consumption Metric ton 180298 188844 203834
Water Consumption Metric ton/RMB 0'000
Intensity of revenues 0.16 0.18 0.20
Water Efficiency RMB 0'000 of revenues/metric ton 6.23 5.58 4.99
Notes:1. Water consumption intensity reflects the water consumed per RMB10000 Yuan of output value. The less water consumed per unit of output
value the lower the water consumption intensity.
2. Water efficiency reflects the revenues per metric ton of water consumed. The greater the output value per unit of water consumption the
higher the water efficiency.Utilization of Renewable Energy
Joyoung keeps seeking opportunities for utilizing renewable
clean energy in the hope of reducing the impact of its pro-
duction and business activities on the environment and as a
response to the global challenge of climate change. The Com-
pany has equipped its factories and offices with photovoltaic
power generation equipment which has greatly reduced their
dependence on purchased electricity and embodied the Com-
pany's dedication to efforts that address climate change and
actualize China's dual carbon goals (the national goal of reach-
ing peak carbon emissions before 2030 and that of achieving The photovoltaic power generation equipment installed in Joyoung
carbon neutrality before 2060). factories and offices.In 2022
T九he阳 p光h伏ot设ov备oltaic power generation equipment installed in Joyoung factories and offices generated 3053413
kilowatt hours (kWh) of electricity and Joyoung consumed only 89% of the electricity namely 2735413
kWh selling the remaining 318000 kWh of electricity to the national power grid system.60 Joyoung Co. Ltd.Emphasis on Energy Efficiency and Carbon Reduction
Joyoung insists on green development and attaches great importance to environmental protection in the process of developing itself.It keeps enhancing its green efforts such as green workplace green procurement and green logistics making positive contributions to
the realization of sustainable development. The Company will continue to adhere to and thoroughly implement the concept of green
development and continuously optimize its environmental management facilitating the building of Beautiful China.Green Workplace
In 2022 the Company implemented environmental protection measures in all aspects of its daily operation which involved infra-
structure daily office work garbage classification and resource conservation. It actively advocated green and low-carbon work-
style and life-style and highlighted the importance of energy conservation and environmental protection. It optimized working
methods and workflows and promoted the use of the electronic office platform realizing electronic office. These efforts helped its
digital transformation and reduced the pollution produced by the workplace facilitating the achievement of China's dual carbon
goals (the national goal of reaching peak carbon emissions before 2030 and of achieving carbon neutrality before 2060).Information System Development Resource Management Optimization Green Workplace Management
●?
●?Making the workplace as paperless as possi- Formulating besting settings for air condi- Avoid using high-power electrical equipment ●?
ble and relying on communications through tioning. at workplace for non-work-related reasons.information system to reduce printing. ●?Printing double-sided and in black and
●?Using energy-saving lighting equipment white and regarding electronic communica-
●?Phasing out the old non-water-saving water tion and workflows as the first choice.pumps.●?Reducing unnecessary newspaper subscrip-
●?Turning off office equipment such as com- tions and avoiding causing paper waste.puters during non-office hours.●?Sorting garbage into separate bins for recy-
cling purposes at workplace.Green Workplace ManagementEnvironmental Social and Governance (ESG) Report 2022 61
Green Procurement
In 2022 the Company implemented green and low-carbon principles in procurement activities taking into consideration the needs
of environmental protection resource conservation safety health low-carbon development and recycling. Therefore it gave pri-
ority to purchasing materials products and services which were energy-saving water-saving resource-saving and eco-friendly.Strengthening material management Choosing green eco-friendly and
including the management of product energy-saving materials for both new
parts and auxiliary materials. and improved old products.Strictly implementing prescribed
Purchasing wholesale replacement standards and procurement require-
and other energy-saving products to ments when purchasing office equip-
reduce waste generation. ment and improve the utilization rate
of equipment.Green Procurement Measures
Green Logistics
To reduce the impact of logistics activities on the environment the Company has always made full use of all kinds of logistics
resources adopted advanced logistics technology and scientifically arranged logistics activities such as transportation storage
loading and unloading handling packaging circulation processing and distribution information. It worked together with Alibaba
JD.com to explore a new mode of standardized transit warehouse realizing a breakthrough in the network of warehousing and
distribution processing. Because of this it has won honorary titles such as "Demonstration Enterprise for Logistics Standardization
Pilot Project of Hangzhou City" and "Demonstration Enterprise for the Pilot Project of Modern Supply Chain System".Overall cost reduction and efficiency increase of warehousing and logistical system
Improving the space utilization Reducing the breakage rate
rate during transportation and of packaging in the logistics
the utilization rate of warehouses. process
Packing size matching Thickened packing
Universal packaging Eliminating outsourcing
Measures aimed to realize green logistics.06
Love for People and
Charity for Public
Benefit
Our Philosophy
In 2022 Joyoung enthusiastically re-
sponded to China's rural vitalization strat-
egy by running a series of public benefit
projects such as Joyoung charity kitchen
food education workshop and education
sponsorship programs which were aimed
to improve the nutrition and health of ru-
ral children. As we keep increasing our in-
vestment in them these projects are ben-
efiting a growing number of people. Apart
from that we also highlight the spirit of
volunteerism and call on our employees
to actively participate in voluntary servic-
es. In this process of making contributions
to society a harmonious relationship be-
tween our Company and our communities
is created and maintained.Our Action
●?Public benefit activities facilitating
rural revitalization
SDGs Benchmark64 Joyoung Co. Ltd.Public Benefit Activities Facilitating Rural
Revitalization
Since its inception Joyoung has stayed committed to fulfilling its social responsibility. It works hard to benefit society and carries
forward the spirit of charity by supporting charitable causes such as education health and rural revitalization. With the purpose of
"uniting the power of kindness and creating a healthy and better life" the Company and its founders donated and established Joy-
oung Foundation. Over the years it has constantly improved the management and decision-making mechanism of the Foundation
in accordance with the 5A standards specified in the Regulation on the Evaluation and Management of Domestic Social Organi-
sations which is issued by the PRC Ministry of Civil Affairs. Apart from making donations the Foundation mainly runs charity pro-
grams such as Joyoung Charity Kitchen and Food-Education Workshop to improve the self-development ability of poverty-stricken
areas These programs focus on boosting the development of communities especially those in rural areas of China which facilitate
the implementation of China's rural revitalization strategy.In 2022
The total amount of public benefit investment of the company reached RMB 7558100 Yuan including a donation of
RMB 7308100 Yuan to public benefit programs and RMB 250000 Yuan investment in communities
A total of 382 employees of the Company participated in volunteer activities offering 3155 hours of service (8.2
hours per capita).The total times of employees involved in voluntary medical assistance services reached 713 offering 2139 hours of
service (3 hours per capita).Charity Awards
Name of Award Time of Award Awarding Organization
Program Award of the 7th Zhejiang Charity Award September 2022 The People's Government of Zhejiang Province
Outstanding Organization in Making Education September 2012 The CPC Committee of Wei County Hebei ProvinceDonations The People's Government of Wei County Hebei Province
2022 Light Industry Corporate Social Responsi-
bility Evaluation Grade 4A November 2022 China Light Industry Enterprise Management Association
2022 Outstanding Organization Making Pover- The Office of Guiding Poverty-Alleviation Efforts to Desig-
ty-Alleviation Efforts to Designated Regions December 2022 nated Regions of the China National Intellectual Property Administration (CNIPA)
Transparency Index: 100 Points December 2022 China Foundation Center
Best Charity Partner of the Year December 2022 Zhejiang Foundation for Women and Children
Best Charity Partner December 2022 Wish1000 FoundationEnvironmental Social and Governance (ESG) Report 2022 65
Thank-you Letter for the 1st Program Award of the 7th
Food-Education Contest Zhejiang Charity Award
for Primary and Second- awarded by the People's
ar y Schools of Zhejiang Government of Zhejiang
Province jointly issued by Province.Zhejiang CDC Zhejiang
Institute of Nutrition and
Zhejiang University.Outstanding Organization in Champion flag awarded by
Making Education Donations Jiande Municipal Education
awarded by the CPC Com- Bureau.mittee of Wei County Hebei
Province and the People's
Government of Wei County
Hebei Province.
2022 Outstanding Organiza-
tion Making Poverty-Allevia-
tion Efforts to Designated Re-
gions awarded by the Office
of Guiding Poverty-Alleviation
Efforts to Designated Regions
of the China National Intellec-
tual Property Administration
(CNIPA)66 Joyoung Co. Ltd.
Living in the Sunshine - Helping Teenagers Dealing with Adversity
Joyoung Foundation worked with Zhejiang Women and Children's Foundation to run this program: "Living in the Sunshine -
Helping Teenagers Dealing with Adversity". Through this program the Company offered support for uncared-for children and
orphans not in care facilities providing funds to help them complete their education and go to colleges and universities.In 2022 more than 100 employees of the Company participated in a series of offline public benefit activities intended to help
teenagers in adversity such as "Making a Sunflower" or made donations to troubled teenagers helping 103 teenagers from the
26 less-developed counties of Zhejiang province and the designated target areas of Joyoung Charity Kitchen in the province.
A photo taken at an offline activity ofMaking a Sunflower.Environmental Social and Governance (ESG) Report 2022 67
Walking in Love
Joyoung Foundation worked with Zhejiang Foundation for Women and Children and Alibaba's Public Welfare Platform to
initiate this public benefit program: Walking in Love. This program encouraged each participant to walk more than 10000
steps a day and donate steps to public benefit projects through Tencent's public benefit platform and WeChat sports
platform. Joyoung donated RMB 1 Yuan for every 10000 steps and donated RMB 500000 Yuan in total.In November 2022 50 teams that consisted of Joyoung employees veterans and local residents including children gath-
ered beside Xiang Lake of Hangzhou City for Walking in Love activity. All that day they walked 7.6 kilometers together and
stopped at two famous photogenic spots showing their support for Joyoung Charity Kitchen and making their contribu-
tion to the healthy growth of rural children.Photos taken at Walking in Love activity.Voluntary Blood Donation Activity Making Contributions to Society
In 2022 to welcome the convention of the 20th National Congress of the CPC and assist with medical institutions' blood
supply Joyoung organized a voluntary blood donation activity and the cumulative amount of blood donated in the ac-
tivity reached 20350 ml. Many Joyoung employees responded enthusiastically and made their contribution embodying
the Company's pursuit of bringing good influence to society.A photo taken at our blood donation activity.68 Joyoung Co. Ltd.Index of Indicators
Contents SDGs GRI Standards CASS-5.0
About the Report G2-2G2-3 P1.1P1.2P1.3G3.7
Message From Chairman G2-22 P2.1P2.2A1
Key Performance G2-14G2-29 G2.1G3.2G3.5G3.6
Feature 1: Space Science and
Technology for Better Quality V2.2
of Life
Feature 2: Joyoung Charity
Kitchen for the Health of Rural V1.2V1.3V3.4
Children
Features
Feature 3: Joyoung Food-Edu-
cation Workshop for Nutrition V1.2V1.3V3.4
and Health Education
Company Profile G2-1G2-6 P4.1P4.3
Corporate Culture P4.2
About Joyoung Company Events
Honors
ESG Management G2-29G3-1G3-2 G3.5G3.6
Corporate Governance and G2-9G2-12G2-13G2-
Information Disclosure 23G2-24 G1.1G1.2G1.3G1.10
Investor Relations Management G2-29 G3.6
Chapter Ⅰ
Steady and Sustainable Risk Management and Internal
Development Guaran- Control
teed by Sound Govern-
ance Intellectual Property Protection G2-23G2-24，G417-1
Information Security Management S4.6
Business Ethics and Anti-Fraud G1.9
Innovation-Driven Development V2.1V2.2V2.4
Chapter Ⅱ Product Quality Assurance S4.1
Product Responsibili-
ty and Innovation Customer Experience Optimization S4.1S4.7S4.8
Responsible Marketing Strategies S4.3Environmental Social and Governance (ESG) Report 2022 69
Contents SDGs GRI Standards CASS-5.0
Supply Chain Responsibility
Management S5.1S5.3S5.6
Chapter Ⅲ
Shared Responsibility Common Progress of the
and Win-Win Cooperation Industry
Industry-University-Research
Cooperation
Recruiting Compliance G2-23G2-24G2- S1.1S1.2S1.3S1.426G405-1 S1.6S1.7
Employee Development G404-1G404-2 S2.2S2.4
Chapter Ⅳ
Employee Empower-
ment and Joint Growth
Safety and Health G403-1G403-2G403- S3.1S3.2S3.4S3.53G403-5 S3.6S3.7
Employee Care G401-2 S1.10
Environmental Management G302-1G302-3G302- E1.1E1.6E1.9E2.1E2.2E2.3E2.1
System 4G302-5 0E2.11E2.12
Chapter Ⅴ
Low-Carbon Develop-
ment for Our Planet
Emphasis on Energy Efficiency
and Carbon Reduction E2.14
Chapter Ⅵ
Love for People and Public Benefit Activities Facili- G203-2 V1.2V1.3V1.4V3.4V3.5V3.6V3.7
Charity for Public Benefit tating Rural Revitalization
Index of Indicators A4 P1.1P1.2P1.3G3.7
Independent Assurance
and Statement of Opinion G2-5 A3 P2.1P2.2A1
Reader Feedback Form A5 G2.1G3.2G3.5G3.670 Joyoung Co. Ltd.Independent Assurance and Statement
of Opinion
InFaith Group (hereinafter referred to as "InFaith") as entrusted by Joyoung Co. Ltd. (hereinafter referred to as "Joyoung") has
conducted independent limited assurance of the environmental social and governance information and data disclosed in Joy-
oung 2022 Environmental Social and Governance Report (hereinafter referred to as ESG Report) and disclosed the assurance re-
sult and conclusion to readers of Joyoung ESG Report in the form of independent assurance and statement of opinion.Independence and Capability
1. All the assurance team members of InFaith have no business relationship with Joyoung that leads to conflicts of interest; The
team of InFaith has performed this assurance work independently.
2. The assurance team of InFaith consists of experienced ESG professionals in the industry. Relevant persons have received pro-
fessional training on the GRI Standards issued by the Global Reporting Initiative AA1000AS v3 ISO 14001 ISO 9001 ISO 26000
SA 8000 EcoVadis global supply chain rating and other sustainability-related standards and have adequate understanding and
practical experience in relevant international principles evaluation systems and assurance standards.Assurance Statement
1. Joyoung management shall be fully held accountable for the preparation and content of the Report. It is the responsibility of InFaith
to conduct an assurance based on the scope as described herein and to provide professional assurance opinions to the Report read-
ers and stakeholders.
2. Based on the assurance scope limits InFaith shall in accordance with AA1000AS v3 conduct independent limited assurance and
guarantee conclusion for the matters within the scope defined in the Joyoung ESG Report (Joyoung management shall be fully held
accountable for the preparation and content of the Report). In addition to providing independent assurance and making other state-
ments of opinion on the facts of assurance under the conclusion InFaith will not assume any legal or other liabilities for any inquiries
for any other purposes or for any other persons who read this Independent Assurance and Statement of Opinion.
3. If you have any questions about the contents contained herein or related matters Joyoung will reply in a lump sum.
4. In the event of any conflict or inconsistency between the Chinese version and the English version of this Independent Assurance and
Statement of Opinion the Chinese version shall prevail.Assurance Standard
InFaith adopts AA1000 v3 type-2 medium assurance level which includes Joyoung's evaluation of the compliance situation and
degree of the four AA1000 v3 assurance principles including inclusiveness substantiality responsiveness and impact.Assurance Scope
1. The assurance scope is limited to the information and data of Joyoung and its affiliated companies covered by the ESG Report
excluding the data and information of Joyoung's suppliers contractors and other third parties.
2. InFaith adopts AA1000AS v3 type-2 medium assurance level to evaluate Joyoung's compliance nature and degree of the four as-
surance principles including inclusiveness substantiality responsiveness and impact as specified in AA1000AS v3.
3. Joyoung and InFaith have reached an agreement to select specific performance information in the Report as part of the assur-
ance contents. The selected specific performance indicators are as follows:
●?Total consumption of purchased electricity
●?The water consumption
●?Total number of employees
●?Total length of training for employees
●?Total amount of public benefit investment
●?Total number of employees participating in volunteer activities
Assurance Process and Work
In order to gather evidence relevant to the formation of the conclusion InFaith has done the following work:
1. Had interviews with the management team and employees of Joyoung to understand the overall situation and relevant pro-
cesses of the fulfillment of its environmental social and governance responsibilities.Environmental Social and Governance (ESG) Report 2022 71
2. Verified key developments and policy implementation of the relevant Joyoung's organizations and reviewed supporting evi-
dence for the claims made in the Report.
3. Through the interviews and the assurance of relevant documents learned about Joyoung's main stakeholders and their expec-
tations and demands the specific communication channels between both parties and how Joyoung responds to their expecta-
tions and demands.
4. Selected the relevant part of environmental social and governance information in this Report performed analytical assurance
procedures for such information confirmed the overall performance situation and evaluated and verified whether the contents
of the Report are complied with.
5. Verified the process management of the principles of inclusiveness substantiality responsiveness and impact in the Company
Report and its related AA1000 to confirm the appropriateness of this Statement.
6. Sampled inspection on supporting evidence of data reliability and quality of selected specific performance information.
7. Recalculated and verified the selected specific performance information.
8. Performed other procedures that we deemed necessary.
Assurance Conclusions
1. According to the information provided by Joyoung and the sample test there is no material misrepresentation in the ESG Report.
2. For the principles of inclusiveness substantiality responsiveness and impact included in AA1000AS v3 the detailed assurance con-
clusions are as follows:
According to the Report Joyoung has taken important measures including continuously seeking the partici-
Inclusivity pation of stakeholders in the business operation understanding their expectations and concerns communi-cating about and confirming substantive issues in a timely manner etc. to respond responsibly and strategi-
cally to stakeholders related to the social responsibilities of the Company.Joyoung has announced major topics that will have substantial influence and impact on the evaluation deci-
Materiality sion-making actions and performance of the organization and its stakeholders and judged and improved the
management and performance of the issues.Responsiveness Joyoung has developed and implemented relevant policies and is able to respond to issues that concern the stakeholders in a timely manner.Joyoung has the adequate ability to identify substantive issues. It has implemented balanced and effective
evaluation and disclosure methods and has established a systematic process for monitoring measurement
Impact evaluation and management impact so as to achieve more efficient management of decision-making and
results within the organization and demonstrate the impact of the substantive issues in an impartial and ob-
jective manner.
3. Based on the procedures implemented and the evidence obtained by InFaith we have found nothing that causes us to doubt
the reliability and quality of the specific performance indicators selected in the Joyoung ESG Report.Limitation
The assurance process was carried out at the location within the scope of the Report.Because there is no internationally recognized and commonly used standard for the evaluation and measurement of non-financial
information the application of different but acceptable information and measurement technologies may affect the comparability
with other institutions.If you have any advice for this Independent Assurance and Statement of Opinion you may contact:
Tel: 021-20740303
Email: esg@infaith.com.cn
Address: 8F 388 Fushan Road Pudong New District Shanghai
Tina Zhong Managing Partner
of the Sustainable Development
Department of InFaith
InFaith Group
Shanghai April 202372 Joyoung Co. Ltd.Reader Feedback Form
Dear reader
Delighted to make your acquaintance.Thank you for taking time out of your busy schedule to read the 2022 Joyoung Co. Ltd. Environmental Social and Governance (ESG)
Report. To provide you as well as other stakeholders with more valuable information and to facilitate the Company's progress in
ESG management we sincerely look forward to your comments and suggestions.Multiple-Choice Questions (Please tick ? where appropriate)
1. What is your overall assessment of this Report?
□ Very good □ Good □ Average □ Poor □ Very Poor
2. What is your assessment of the Report's response to and information disclosure about the concerns of stakeholders?
□ Very good □ Good □ Average □ Poor □ Very Poor
3. In your honest opinion how well does Joyoung fulfill its economic responsibility?
□ Very good □ Good □ Average □ Poor □ Very Poor
4. What is your assessment of Joyoung's fulfillment of its environmental responsibility?
□ Very good □ Good □ Average □ Poor □ Very Poor
5. In your opinion how is Joyoung doing in terms of safety management?
□ Very good □ Good □ Average □ Poor □ Very Poor
6. How do you think Joyoung is doing in terms of employee responsibility?
□ Very good □ Good □ Average □ Poor □ Very Poor
7. What's your assessment of Joyoung's fulfillment of its community responsibility?
□ Very good □ Good □ Average □ Poor □ Very Poor
8. Are the information indicators and data disclosed in the Report clear accurate and complete?
□ Very good □ Good □ Average □ Poor □ Very Poor
9. Do you think the contents in this Report are easy to read in terms of arrangement and layout?
□ Yes □ No
10. Open Question
Do you have any comments and suggestions on the fulfillment by Joyoung Co. Ltd. of its environmental social and
governance responsibilities and on this Report?九阳股份有限公司
Joyoung Co. Ltd.Address: 760 Yinhai Street Xiasha Street Qiantangjiang
New District Hangzhou City Zhejiang Province
Post Code: 310018
Phone: 0571-81639093
Website: www.joyoung.com